Inside Service Engineer

Your application will be read by an actual person who’s excited to discover the real you. We are seeking an Tier 1 Service Desk Engineer (Inside Service Engineer), in other companies this person could hold the title of Service Desk Analyst, Technical Support Specialist, IT Support Engineer, Help Desk, Service Desk Support) who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support. In this role, you’ll help users by quickly solving tech issues and keeping things running smoothly. You'll also provide support for client-specific applications and assist with new user setups. Working remotely, you’ll manage tickets using ConnectWise PSA, maintain accurate documentation in IT Glue, and collaborate with your team to keep systems performing their best. You should be comfortable with basic networking concepts and be ready to jump in where needed. You’ll regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed. To be successful in this role, you should have hands-on experience supporting end users in a service desk or help desk environment. A general understanding of firewalls, switches, and desktop computers will help you succeed. This role is remote, and we love that our team is spread across the country. You can expect at least one in-person interview local to you. Working Hours: Monday-Friday 8:00a-5:00p PST or MDT Work from Element’s centralized Service Center or remotely to support client environments Support desktops, virtual environments, and co-located systems in collaboration with service teams Rapidly adapt to new technologies and maintain updated knowledge of computer systems Provide daily customer interaction with a professional and positive attitude Two-year technical degree and 1-5 years of service center support experience Preferred experience with a Managed Service Provider (MSP), but is not required Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred Prolonged periods of computer use Ability to work in office or remotely with a dedicated, distraction-free workspace Capability to lift up to 50 pounds and travel with equipment Reliable transportation for on-site support and after-hours work At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Every application submitted through Workday is reviewed by a real person, not an AI. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.