Staff Services Manager I

Job Description and Duties

This is a reposting. If you previously submitted an application for this position, you do not need to reapply.

Under general direction of the Manager II of Fiscal Administration and Constituent Support, the Supervisor I of the Nonpublic Agencies Unit (NPAU) manages the certification, monitoring, and investigations of the nonpublic agencies both in and outside of California. The Supervisor I provides leadership, direction, and supervision of the staff responsible for activities required under state and federal laws and regulations. The Supervisor I works collaboratively and cooperatively with staff throughout the Department of Education.

The NPAU is responsible for annual certification renewals and new applications submitted by nonpublic agencies (NPAs); providing technical assistance to all interest holders including parents, advocates, local educational agencies, and attorneys; investigating complaints involving the health, welfare, and safety of students; conducting trainings; providing collaborative services with other departments; and act as liaison with the NPA Committee of the statewide Special Education Local Plan Area organization. Travel is required.

The Supervisor I oversees the NPAU providing direction and supervision to five Analysts and one Office Technician; determines ongoing work assignments and delegate responsibilities; directs daily work activities and special assignments; maintains timeframes to meet necessary deadlines; monitors and evaluates staff performance; approves travel and leave; conducts, arranges, and approves training; interviews and selects qualified and appropriate personnel; conducts staff meetings; and promotes collegiality and respect among the Division.

Personal Leave Program 2025

Effective July 1, 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary range(s) shown on this job posting does not reflect the salary reduction.

You will find additional information about the job in the .

Working Conditions

HYBRID

This position is headquartered in Sacramento and may be eligible for a hybrid telework schedule for eligible applicants residing in California. A hybrid telework schedule includes working remotely and physically reporting to the office.

Special Requirements

STATEMENT OF QUALIFICATIONS

• 1. Describe your educational background and leadership experience that most qualify you to excel in this position.
• 2. Describe your ability to manage multiple and changing priorities with time-lines and firm deadlines.
• 3. Describe your vision of leadership and include experiences that highlights your ability to manage staff, build a team, improve employee morale, and manage workload distribution.
• 4. Describe your experience and knowledge in working with members of the public, including advocates, reporters, and families.
• 5. Describe your experience with developing and implementing new systems and procedures.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong management, leadership, and collaborative qualities
• Ability to work effectively with all levels of staff and management
• Excellent interpersonal skills, including the ability to interact well with the public
• Excellent attendance and punctuality
• Strong written and oral communication skills
• Ability to work effectively on multiple projects at the same time

Benefits

The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit. Some of these benefits include:

· Medical benefits, including health, dental, and vision insurance

· Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days

·401(k) and 457(b) Plans (Savings Plus)

· Employee Assistance Program

· Commute Program

More benefit information can be found on CalHR’s website: Benefits Summary

Important Application Instructions

• How to Apply for state jobs:
• Electronic applications submitted through your CalCareer account are highly recommended.
• DO NOT include any confidential information on any documents you submit for this job vacancy. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, age, student identification number, driver license (unless required), examination results, LEAP status, and marital status.
• Incomplete or late application packages will NOT be considered.
• For experience to be considered, your STD 678 (state application) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Applications that are submitted blank or with “see resume” in place of duties performed will be considered incomplete.
• For civil service classifications, do not use working titles.
• If you choose not to submit electronically and are mailing or dropping off your hard copy State Application (STD. 678), use the revised 06/2024 version.
• If you are using education to meet the minimum qualifications, you must submit a copy of your transcripts or diploma. Foreign transcripts must be accompanied by an academic credential evaluation. List of approved agencies:
• Please note that the CalCareer system will not allow you to make changes to your application once it is submitted.
• Candidates who reside outside of the State of California may be admitted to the job interview but must provide proof of residence in California prior to being eligible for appointment.
• For general information about getting a job with the state, please view the job series videos here: .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  A STATEMENT OF QUALIFICATIONS IS REQUIRED. Please see the Special Requirements section for instructions. Applications without the SOQ will not be considered.
  For assistance in completing the SOQ, we encourage you to watch the following video: