Revenue Support Specialist

Revenue Support Specialist

The Revenue Support Specialist reports to the Senior Manager of Customer Success, ensuring the accuracy, integrity, and timeliness of customer billing across the order-to-cash life cycle. This role serves as a key control point between order execution and financial realization, resolving discrepancies, managing exceptions, and safeguarding revenue while supporting a consistent customer experience.

Key Responsibilities

• Process and validate billing for standard and non-standard transactions (e.g., diversions, consignment, equipment, services)
• Ensure invoices reflect accurate pricing, freight, tax, and contractual terms
• Investigate and resolve billing discrepancies
• Execute billing adjustment processing in alignment with approval workflows
• Manage escalated billing issues and drive root cause resolution
• Reconcile variances related to quantity, pricing, freight, and tax
• Monitor for unbilled, delayed, or inaccurate revenue and take corrective action
• Support prepaid and credit card billing processes in compliance with financial controls
• Ensure compliance with financial policies, audits, and tax requirements
• Maintain documentation to support audit readiness and traceability
• Partner with Sales, Field Services, Operations, and Finance to resolve issues and improve processes
• Align billing outcomes with customer commitments and operational execution
• Maintain billing data integrity within ERP and across other supporting systems
• Support project and initiative related system enhancements, testing, and process improvements
• Identify opportunities to streamline and automate workflows
• Contribute to SOP development, documentation, and training

Qualifications

• Associate's degree in Finance, Business Administration, or other relevant field
• 2+ years of experience in financial operations, including invoice processing and other billing related activities which support revenue for goods and services
• Experience with ERP systems and general systems proficiency (Salesforce, SAP)
• Aptitude for navigating and supporting new systems and processes
• Strong analytical and problem-solving skills
• High attention to detail with a control-oriented mindset
• Strong cross-functional communication and influencing skills
• Ability to manage multiple priorities in a fast-paced environment

Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.