Inside Sales I

Job Description

Job Description

Inside Sales Representative Summary: The Inside Sales Representative is responsible for servicing customers by taking orders over the telephone and at the counter for replacement parts and new equipment. Enter orders into the system, pull and ship the orders, and provide after-sales service. Responsibilities also include purchasing activities, order/receiving processes, and data change input. The successful candidate requires strong organizational skills and the ability to work independently and with others.

Inside Sales Representative Essential Duties and Responsibilities:

• Receive, identify needs, and fill telephone orders for parts
• Advise customers on substitution or modification of parts when identical replacements are not available
• Order parts for in-house assembly as well as stock inventory for the location to the necessary levels
• Control inventory levels, both in and out of the facility
• Read catalogs or computer displays to determine replacement part stock numbers and prices
• Examine returned parts for defects, and exchange defective parts or refund money
• Determine the replacement parts required based on inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Fill customer orders from stock.
• Check in daily shipments via UPS, LTL, & Speedee
• Assist with purchasing activities
• Provide support to the outside sales personnel
• Provide technical assistance to customers on the operation of parts, electronics, & equipment.
• Train new employees
• Other duties as assigned

Inside Sales Representative Experience and Education :

• Minimum High School Diploma (or GED or High School Equivalence Certificate)
• One to two years of sales experience is a plus