Assistant Clinic Manager

WE DO URGENT CARE DIFFERENTLY

• On-Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness and Occupational Health

• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making

• Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success

General Position Summary:

The Assistant Clinic Manager supports the Clinic Manager with facilitating operations, completing administrative tasks, and coaches/develops non-provider staff. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice, flow, and previous management of staff are required. Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills.

Education and/or Experience Requirements:

• 2 years of medical industry experience, required. Urgent Care, preferred.

• 2 years of team oversight experience, required

• Certified Medical Assistant experience/background, highly preferred

• Associate’s degree in Business or a health-related concentration, preferred

Pay and Benefits:

• Salary depends on years of experience

• $64,000 –67,000 annual approximation

• Performance-driven bonuses paid either monthly or quarterly

• Full-Time Benefits Eligible

• AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services

• 401k at 1 year, with 3% Employer Contribution

• 3 Weeks of Paid Time Off

Schedules:

• Full-time, ~40 hrs/week

• Traditional Monday-Friday, with occasional weekends and evenings

Location:

• AFC Urgent Care Minnehaha - Vancouver Clinic - 6713 NE 63rd Street Ste. C102 Vancouver, WA 98661

Essential Functions/Major Responsibilities: The duties will be performed in accordance with policy and procedure, the standard of care, and in accordance with state certification. The essential duties and responsibilities include, but are not limited to, the following:

• Assisting with the day-to-day management of the clinic; schedule review, staffing review, and flow evaluation and guidance.

• Auditing clinical practices and operations to ensure high-quality patient care. Reviewing roadblocks and creating SOPs

• Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Externs LXMO Staff

• Collaborate with the Clinic Manager to ensure proper staffing levels for Provider staff

• Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports

• Ensuring that staff is adequately trained and cross-trained where appropriate- to help cover FD or MA on lunches etc.

• Ensure that staff complete onboarding process & do their check ins with training team and the Clinical Manager

• Enforce company policies and procedures; and role model them

• Monitor supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issues

• Work with vendors and authorize invoices for supply orders

• Interface with the billing department to obtain optimal clinic revenue

• Investigate and resolve patient complaints.

• Monitor all KPIs; including but not limited to Net Promoter Score (NPS) and Google reviews

• Ensure that customer/ patient service needs are met

• Develop and implement strategies to improve patient care/flow

• Preparation of daily bank deposits and error tracking of payment collection process.

• Complete and double-check daily reconciliation sheets for accuracy each week and at the end of the month

• Maintains and manages HIPAA, OSHA, and BOLI compliance at all times

• Attend company meetings and training as requested by the Director of Operations. May include offsite functions.

Secondary Functions:

• Answer inbound telephone calls to the clinic.

• Answer questions, transfer calls to providers and other clinics or office headquarters if appropriate, and facilitate new and rescheduling of appointments using appropriate software systems (currently Clockwise and Experity).

• Perform other job-related duties as directed by management

Supervisory Responsibility: Assistant Clinic Managers are responsible for the coaching, and evaluation of non-provider staff working within their clinic. This position will generally have between 5 and 10 direct reports trained in either Medical Assisting or Administrative Support.

Exhibit Company Core Values:

• Commitment - Commitments are clearly made and met

• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors

• Excellence - Excellence in everything we do

• Celebrate - Celebrate wins - both small and large

• Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing:

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings (including screening for THC).

• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.