Patient Appointment Scheduler

Job Description

Job Description

Description:

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP) , supporting Panorama Orthopedics & Spine Center , a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.

Why UMP?
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center
Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Denver—where your expertise can truly make a difference.

Benefits:

• Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
• Generous Paid Time Off :
  • Up to 4 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.

Responsible for scheduling patient appointments using appointment scheduling software.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Accepts incoming patient phone calls and uses software to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
• Gathers and updates insurance information, personal data and notifies patients of financial expectations
• Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met
• Meets call quota expectations as assigned by supervisor/manager
• Monitor and work the Scheduling Department inbox (Portal messages and bumplist)
• Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons.

Pay Information: $17-$19/hour, depending on experience.

• High School diploma or equivalent is required.
• Six months appointment scheduling experience in a healthcare setting preferred.

SKILLS/ABILITIES

• Intermediate Computer skills
• Strong customer service
• Ability to communicate professionally in all written and oral communications, including email
• Strong organizational skills with great attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Demonstrated conflict management skills
• Ability to navigate through multiple systems at once