Service Manager

Fields Land Rover of Bellevue is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members. As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. We're looking for a high-level Service Manager who leads with confidence, builds trust with customers and employees alike, and drives a department that people want to be part of. This is an opportunity to lead a respected team inside a dealership known for doing things the right way. Responsibilities - Deliver an exceptional customer experience that creates long-term loyalty through prompt, professional, and personalized service - Serve as the key liaison between technicians and customers, ensuring clear communication and a seamless service process - Take full ownership of the customer journey — from initial contact through vehicle delivery — ensuring every interaction leaves a lasting positive impression - Lead, mentor, and develop a high-performing team of technicians and service advisors through coaching, accountability, and support - Recruit, interview, hire, and retain top industry talent that aligns with our culture and standards Strategically distribute work between technicians to maximize efficiency, productivity, and workflow - Prioritize repair orders and required services while maintaining quality, urgency, and operational excellence - Provide concierge-level support for all owner inquiries, whether by phone or in person, ensuring every customer feels valued and taken care of - Build strong, lasting relationships with customers that drive repeat business and referrals Foster a culture that attracts top professionals in the industry — a department people are proud to join and stay with Qualifications - Minimum 4 years of automotive Service Management experience - Strong technical automotive knowledge with the ability to effectively lead technicians and advisors - Proven success managing, motivating, and retaining high-performing teams - Reynolds & Reynolds experience preferred - Previous dealership experience strongly preferred - Highly organized with excellent communication and leadership skills What We Offer - A professional reputation built on integrity, accountability, and results - A leadership style that creates trust, elevates culture, and inspires teams to perform at a high level - Industry-respected reputation and leadership Strong culture with high employee retention - Opportunity to lead an established, successful service department Team-oriented environment focused on excellence and growth A workplace where high performers are recognized, supported, and given the tools to succeed Benefits Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.