Property Operations Manager

Resort Service Manager

This position is responsible for helping ensure the overall cleanliness, quality, safety, and working order of all resort rental units in accordance with company standards and contractual guidelines. The Service Manager oversees maintenance and field service operations, personnel, work orders, inspections, supplies, vendors, and related budgets while supporting effective check-in and checkout communication, positive owner relationships, and quality guest experiences. The position exemplifies the company's mission, values, and customer service philosophy in job performance and relationships with others.

Essential Job Functions

• Operations, Quality, and Inspections
• Staff Leadership and Work Coordination
• Maintenance, Repairs, and Work Orders
• Housekeeping, Inventory, and Equipment
• Budgeting, Communication, and Guest/Owner Relations

Requirements

General Qualifications: Experience, Knowledge, Skills

• Well organized, detail-oriented, self-motivated, and able to manage multiple priorities and meet deadlines.
• Strong oral and written communication skills and the ability to communicate courteously and effectively with guests, owners, employees, contractors, and vendors.
• Demonstrated leadership and personnel-management skills, sound judgment, analytical ability, and problem-solving skills.
• Working knowledge of housekeeping standards, guest service, general maintenance, and resort or vacation-rental operations.
• Proficient computer skills, including the ability to maintain electronic work orders and records; basic Microsoft Excel and general IT knowledge are required.
• Ability to support a positive guest experience and maintain professional relationships.
• Must be able to pass a thorough background check.

Education/Licensure/Certifications

• At least two years of experience in a maintenance-related field.
• Two to three years of resort housekeeping and/or front office operations experience preferred.
• Experience in a resort environment or with private home/villa repairs preferred.
• General IT knowledge and Microsoft Excel skills required.

Work Environment

• Work may take place indoors and outdoors and may involve frequent interruptions and stress related to deadlines. The position may require walking for extended periods, climbing stairs, working in tight or enclosed spaces, working at heights, and working in temperature extremes. The schedule may vary and include weekends and holidays.

Sensory/Physical/Mental Requirements

• Ability to stand and walk for extended periods and to bend, stoop, climb, reach, grasp, and perform repetitive motions.
• Ability to lift and carry housekeeping items and equipment, including frequent lifting up to 15 pounds and occasional lifting up to 30 pounds; maintenance duties may require lifting 50 60 pounds on a continuing basis.
• Continual use of manual dexterity and visual activity.