Events Services Supervisor (Booking Supervisor)

Event Services Supervisor (Booking Supervisor)

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position provides strategic leadership for convention sales and business development by serving as the primary liaison between Visit Sacramento, regional hospitality partners, and the SAFE Credit Union Convention & Performing Arts District. The role drives occupancy and revenue growth through long-range sales planning, high-value contract negotiations, and targeted demand-generation initiatives while ensuring effective lead management and contract compliance. It also collaborates across sales and event services teams to enhance customer experience, strengthen industry partnerships, and maximize booking performance. As a people leader, the position oversees event coordination staff, fostering operational excellence and aligning team performance with organizational goals.

The ideal candidate for the Event Services Supervisor (Booking Supervisor) is an organized, detail oriented professional with strong leadership abilities and a proven track record in event coordination, scheduling, or facility booking. They excel at managing high volume workflows, ensuring accuracy in all booking details, and maintaining exceptional customer service standards. This candidate communicates effectively with clients and internal teams, demonstrates sound judgment when resolving complex scheduling or policy issues, and provides supportive, positive guidance to booking staff. They thrive in fast paced environments, consistently uphold departmental policies, and contribute to a seamless event experience through careful planning, coordination, and oversight.

Under limited direction, an Event Services Supervisor coordinates and supervises event-related services and box office activities for the Sacramento Convention Center; reviews expenses and participates in settlement of expenses; prepares a variety of reports and correspondence.

This classification is populated with multiple incumbents who have responsibility for the coordination of specific events. The Event Services Supervisor classification is distinguished from the Events Coordinator classification in that the former has responsibility for several events, while the latter has responsibility for a particular event or a portion of an event. The Event Services Supervisor is distinguished from the Event Services Manager in that the latter classification has responsibility for a major section or events coordination of the Convention Center.

Limited direction is provided by an Event Services Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel.

Knowledge of: principles and techniques used in planning, coordinating, and servicing a variety of convention, meeting, theatrical, and entertainment events; box office, accounting, and record-keeping procedures; rates and charges associated with use of a public events facility; health, fire, safety, and emergency procedures affecting the use of public events facilities; event coordination, booking, box office, security, concession service, and operational needs associated with events; principles of administration, personnel management, budgeting, marketing, and promotion.

Skill in: multi tasking; staff supervision; prioritizing in an event driven atmosphere; use of computers, computer applications, and software.

Ability to: plan, organize, coordinate, and supervise various event services; select, train, supervise, and evaluate subordinates; establish and maintain effective relationships with those contacted in the course of work; work extended hours, including nights and weekends; work under time pressure; anticipate service needs for individual events; communicate effectively, both orally and in writing.

Education and Experience Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three years of experience in the overall operations involved in the preparation for, and presentation of, convention and entertainment events including the supervision of personnel and coordination of activities. Education: A Bachelor's degree in business administration, public administration, or a closely related field. Substitution: Additional experience in public relations or entertainment facility management, or hotel events planning, may substitute for education on a year-for-year basis.

Proof of education should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credential's evaluation service. Evaluation of education records will be due at time of appointment.

Application: (Pass/Fail) All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.

Supplemental Questionnaire: (Pass/Fail) In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

Screening Committee: ( Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.