Systems Analyst/IT Customer Support/File Transfer...TS/SCI

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Systems Analyst/IT Customer Support/File Transfer, your role is integral in ensuring our client’s IT products meet customer needs and align with business goals. Job Duties are as follows:

• Act as a liaison between the customer and the help desk. 
• First point of contact for IT issues and needs, attempting to triage a situation prior to involving the help desk. 
• Back up the asset management team with issuance of accessories and cables to customers and the technicians.
• Review file transfer documentation, ensuring the needed signatures are present (or forward them to the needed teams). 
• Burn files to disk and manually move the file to the appropriate networks, notifying the customer once competed. 
• Maintain a log of all file transfers with all required information

WHAT YOU’LL NEED TO SUCCEED:

● Education: Technical Training, Certification(s) or Degree

● Experience: 1+ years of related experience

● US citizenship required

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required