Manager, Pharmacy Excellence and Innovation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function Marketing Job Sub Function Multi-Family Marketing Job Category People Leader All Job Posting Locations Titusville, New Jersey, United States of America Job Description Johnson & Johnson Innovative Medicine is recruiting for a Manager, Pharmacy Excellence & Innovation located in Titusville, NJ. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at J&J is committed to raising the bar on the patient experience (Px). The Patient Engagement and Customer Solutions (PECS) organization will create more personalized, seamless, and supportive experiences for patients starting treatments across the J&J portfolio. About the Role The Manager, Pharmacy Excellence & Innovation will contribute to a team focused on building and refining J&J’s overall pharmacy capability. This includes identification of capabilities, partners, technologies, and innovative programming approaches that allow J&J to become best‑in‑class in supporting patient engagement through the specialty and retail pharmacy channels. You will monitor industry trends, emerging pharmacy models, evolving data sources and approaches, and contribute to pharmacy network design for new product launches. In addition, you will work closely with the Pharmacy Channel Solutions Marketing team and the Pharmacy Account Management team to engage specialty and retail pharmacies in partnerships, fee‑for‑service programs, and data and technology agreements that support the needs of patients starting and persisting on J&J therapies. The position reports to the Director, Pharmacy Solutions. A Day in the Life Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. Day‑to‑day responsibilities include: Pharmacy Strategy & Design: Collaborate to refine J&J’s overall pharmacy capability and strategy; use market assessments, competitive landscapes, voice of patient, voice of customer, and industry trends to inform recommendations for capability evolution. Px Requirements: Monitor overall effectiveness of the pharmacy solutions against Px program requirements that align to patient needs and brand objectives; contribute to capabilities discussions, RFP process, and contracting in coordination with account management and PECS operations teams. Operational Excellence: Use patient analytics, voice of customer, benchmarking, and compliance monitoring to lead continuous optimization of program performance, inform pharmacy network design and support new product launches. Technology: Optimize our patient‑focused digital health strategy, identify opportunities for innovation, evaluate strategic partnerships, and set clear, actionable goals to drive future efficiency and growth. Account Management: Partner with national and local account teams to identify strategic partners and identify addressable gaps in patient experience. Data & Analytics: Evolve data sources and analytics approaches to uncover new insights about the patient journey and experience on J&J treatments; monitor KPIs that reflect patient needs and brand strategies; present performance summaries and recommendations to Px therapeutic area teams. Strategic Planning: Monitor trends in policy, pharmacy capabilities, pharmacy models, pharmacy consolidation, emerging channels, and innovation to inform changes to programs and network design. Budgeting: Provide estimates for financial resources to support pharmacy Px strategy; proactively monitor and manage spending. Teaming: Lead cross‑functional business partners in a complex, matrixed environment. Culture: Foster a culture of inclusion, learning, smart risk‑taking and experimentation within team and through external partners. Leadership & Ethics: Demonstrate ethical, Credo‑based approaches with deep knowledge and respect for legal and compliance requirements. About You You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the healthcare providers who care for them. You are passionate about building capabilities that deliver great support experiences that patients will remember and want to tell other people about – and you hold your team and your collaborators to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and new ways of working. You consistently deliver great results, but even when you fall short – you learn from it. Required Qualifications A minimum of a Bachelor’s degree is required; PharmD or MBA is preferred A minimum of two (2) years of relevant healthcare business experience is required (e.g., marketing, sales, market access, pharmacy operations & services, supply chain, analytics, account management) Strong strategy, innovation, analytics skills, and excellent overall business acumen is required Experience developing, maintaining, and influencing strategic business relationships is required Ability to manage multiple priorities is required Must demonstrate excellent communication & leadership skills with the ability to influence without authority and partner cross‑functionally Commitment to creating an inclusive environment and fostering best thinking across the team Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a wide array of colleagues and customers is required This position is based in Titusville, NJ and requires up to 20% domestic travel Preferred Qualifications Intellectual curiosity about evolving business models and technologies in the pharmacy space Understanding of access and reimbursement dynamics and the role of pharmacy in the fulfillment of retail and specialty medications Ability to challenge the status quo, create solutions, and enroll others to test and refine Preferred Skills Brand Positioning Strategy Collaborative Selling Commercial Awareness Content Marketing Cross‑Functional Collaboration Customer Intelligence Data Analysis Developing Others Digital Marketing Platforms Execution Focus Financial Analysis Inclusive Leadership Innovation Leadership Marketing Campaign Management Operations Management Performance Measurement Resource Planning Sales Promotions Succession Planning Team Management Pay Transparency $102,000.00 - $177,100.00 Benefits Overview Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation – 120 hours per calendar year Sick time – 40 hours per calendar year; for employees in Colorado – 48 hours; for employees in Washington – 56 hours Holiday pay, including Floating Holidays – 13 days per calendar year Work, Personal and Family Time – up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52‑week rolling period Volunteer Leave – 32 hours per calendar year Military Spouse Time‑Off – 80 hours per calendar year For additional general information on company benefits please visit Equal Opportunity Employer Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Disability Accommodation Johnson & Johnson is committed to providing an inclusive interview process. If you are an individual with a disability and would like to request an accommodation, please contact us via Internal employees contact AskGS for accommodation resources. #J-18808-Ljbffr