Support Planners / Case Manager

PURPOSE OF THE POSITION


About the Role: Beatrice Loving Heart is seeking passionate Support Planners to provide essential support and care coordination for individuals in the community. This rewarding position allows you to make a meaningful impact on people's lives by helping them achieve independence, access resources, and live optimally. Ideal for those expanding their case management experience or entering the field.


Key Responsibilities

• Assess clients' needs, strengths, situations, and support networks to develop person-centered Plans of Service.
• Serve as the primary point of contact for clients, conducting telephonic care coordination, information gathering, and ongoing monitoring of service plans.
• Manage a caseload of up to 55 Clients.
• Promote positive health behaviors and educate clients on self-direction principles, philosophy, and resource access.
• Establish telephone and on-site contact with clients, families, and caregivers to coordinate services.
• Collaborate with Social Workers, Registered Nurses, and community agencies to address complex medical/psychological needs and facilitate transitions to community living.
• Access internal/external resources, resolve crises using critical thinking, and ensure optimal client outcomes.
• Manage multiple priorities, document activities per contractual billing guidelines, and adapt to policy changes.
• Uphold organizational core values, mission, honesty, and integrity.

Qualifications

• Bachelor's degree in health/human services or related field (e.g., psychology, sociology, counseling, social work, physical therapy).
• Strong oral and written communication skills; ability to communicate effectively with individuals of varied cognitive abilities and build professional relationships.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) and computer-based research.
• Ability to read/interpret documents (e.g., assessments, manuals) and write routine reports/correspondence.
• Valid Maryland driver's license, reliable transportation, and willingness to conduct on-site visits.
• Self-motivated with strong ability to work independently, manage schedules, prioritize tasks, and handle multiple responsibilities.
• Commitment to person-centered planning, adaptability, and ethical standards.

What We Offer

• Competitive salary based on education and experience.
• Mileage reimbursement.
• Comprehensive benefits: Health insurance (with vision/dental options), 401(k) retirement plan, Employee Assistance Program, paid vacation/sick leave, paid holidays, and statewide recreational discounts (e.g., gyms like LA Fitness/Planet Fitness, movie theaters, amusement parks).
• Employer-paid training, company-provided laptop, cell phone, and printer (available after 30 days).
• Employment Security Offer Letter with annual performance-based bonus and pay raises.
• Flexible telework from home (requires high-speed internet).

Join Beatrice Loving Heart and help individuals thrive in their communities. We welcome applications from dedicated professionals ready to make a difference.