Sr. Director E-commerce and Customer Enablement

DescriptionKforce has a client in NYC that is seeking a Senior Director E-commerce and Customer Enablement.Duties:* Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices* With Product Management, define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; Drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition* Take ownership of customer self-service platforms, including the account management centre, ensuring an exceptional, low-effort customer experience* Responsible for leaders with teams of both internal and external technology resources* Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements* Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly* Develop leaders to build senior leadership bench strength* Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed* Manage system and user acceptance testing cycles to ensure accurate and quality business solutions* Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively* Design and work with complex data models* Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and servicesRequirements* BS Engineering/Computer Science or equivalent experience required; advanced degree preferred* Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred* 15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer-facing platforms at scale (e-commerce, web, or customer self-service environments)* 7+ years of Software Development leadership experience, including leading and developing large, multi-disciplinary teams through periods of structural change* Knowledge of large, complex systems, including multi-tenant e-commerce platforms, decoupled/headless storefront architectures, and hybrid on-premises/cloud environments* Strong knowledge of architectural principles, including experience with cloud-native platform architectures (e.g., AWS, Azure, or GCP) and modern DevSecOps practices* Proven ability to leverage technical metrics to drive effective business decisions* Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models* Strong proficiency in multiple database technology, design and manipulation, optimization, best practices, and leading industry trend knowledge* Industrywide or broad companywide technical knowledge across e-commerce, content management, and customer self-service platforms* Software development process expert in agile development methodologiesJob TypeContractCompensation180 - $185