Retail Floor Ready Associate, Pleasanton Stoneridge - Full Time

Floor Ready Colleague

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers.

Job Overview

The Floor Ready Colleague is responsible for checking all receipts entering the building for vendor noncompliance. Perform other duties as needed.

Essential Functions

• Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority
• Service the customer in a helpful and friendly manner including POS transactions, loyalty enrollment, and helping them to find what they are looking for
• Collaborate with Managers, Leads and Colleagues throughout the store to deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards
• Support Omni Channel initiatives and be open to learning new technology
• Maintain a working knowledge of the Floor Ready Best Practice
• Review vendor boxes for non-compliance issues; submit charges accordingly using the MC9090 RF Handheld
• Perform floor audits on merchandise that was not opened or may have been missed on the receiving dock
• Take photos and communicate any issues outside the scope of the designated audits via phone, email to the Store Operations Analyst and review on weekly team conference calls.
• Understand receiving and processing team functions to better communicate vendor issues that need to be addressed; partner with the processing team to resolve audit findings
• Communicate with OVM or CSX on any merchandise or system issues
• Adhere to Asset Protection and inventory control and compliance procedures
• Ensure that shortage prevention initiatives are executed
• Dependable attendance and punctuality

Qualifications and Competencies

• No Education or Experience Required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, and stooping. Involves close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.