VP, Operations

At Warner Music Group, we’re a global collective of music makers, tech innovators, and creative entrepreneurs dedicated to turning dreams into stardom. Your role: The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist‑first. This role translates strategy into execution across merchandise production, e‑commerce operations, marketing, touring, retail, licensing, fulfillment, and global logistics. It also improves cross‑functional communication and alignment with finance, label teams, global marketing, internal partners, and key external vendors. Here you’ll get to: Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, e‑commerce operations, fulfillment, customer service, and licensing activities Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners Build and maintain scalable processes that support global growth and complex artist campaigns Identify operational risks, bottlenecks, and inefficiencies and proactively solve them Develop KPIs, reporting, and accountability frameworks across operations Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance About you: Experience working with or alongside artist management companies and/or labels Deep hands‑on experience with operations systems, financial systems, and day‑to‑day operations of a merchandise and/or D2C company Demonstrated ability to independently learn, implement, and scale new technologies Ability to collaborate effectively across creative, social, e‑commerce, and operations teams Clear communicator with the ability to bring structure to complex, cross‑functional environments Highly analytical with a creative, growth‑oriented mindset We’d love it if you also had: 7 - 10 years of experience in an operational or similar role Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and e‑commerce operations Strong financial and operational forecasting background, with experience partnering closely with finance on budgeting, margins, and inventory planning Experience managing global supply chains, logistics, and international distribution at scale Deep understanding of e‑commerce platforms and marketing operations, including how campaigns, CRM, and site performance impact operational execution This position requires a minimum of 4 days per week in the office. Salary Range: $150,000 - $200,000 annually. Warner Music Group is an Equal Opportunity Employer. #J-18808-Ljbffr Dormont Manufacturing Co