Client Support Analyst
Virtual Vocations Inc
Working remotely in a full-time capacity, the Client Support Analyst II will deliver high-quality client support by managing cases from intake to resolution, conducting technical investigations, and maintaining effective communication with clients and internal teams. Key responsibilities Owns client support cases, conducting structured troubleshooting and escalating issues as necessary Serves as a client-facing point of contact, providing timely updates and managing expectations throughout the case lifecycle Applies technical knowledge of the platform to diagnose issues and executes basic configurations as needed Required qualifications Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience 1+ years of experience in technical customer support or application support roles in B2B SaaS Strong understanding of relational databases with the ability to write basic SQL queries for troubleshooting Experience with queue-based work in platforms such as Salesforce or ServiceNow Proficiency in JavaScript or XML for troubleshooting purposes
Vacancy posted 15 hours ago
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