Retail Store Specialist (Customer Service/ Merchandising) Part Time

Store Specialist

Join our team! All associates receive a 30% discount! Compensation for this opportunity is based on candidate experience and position. The compensation range for this opportunity is $14.75-$15.75.

Company Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading general merchandise retailer operating over 150 stores in the Northeast and a shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Your everyday perks & protection:

• 30% associate discount: Enjoy exclusive savings on our amazing products!
• Wellbeing time & care.com access: We support your personal well-being and provide resources for your family's care needs.
• Generous paid time off: Recharge and relax with sick time pay, vacation, and holiday pay – because your time off is just as important as your time on!
• Comprehensive health & wellness: Rest easy with dental, vision, life insurance, critical illness, and accident coverage, ensuring you and your loved ones are protected.
• Flexible spending account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
• Accolade care: Personalized healthcare support and navigation to help you make the most of your benefits.

Job description: The store specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key responsibilities:

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Qualifications: Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred. Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required. Full-time associates in this role must have availability to work as needed by the business including nights and weekends. Must be 18 years of age or older.

Work environment: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift. Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the company may terminate your employment at any time, with or without notice.