Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life insurance
• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been a State Farm agent since 2011 and have worked with the company since 2005, but my commitment to serving others goes back much further. For over 30 years, I’ve been actively involved in my community — from volunteering with special needs athletes in the 90s to my current roles as a weather catastrophe volunteer and school district sponsor for both Bexar and Comal counties. Along the way, I’ve also spent time coaching wrestling and football, which taught me the value of teamwork, perseverance, and mentorship — qualities I bring into my agency every day.

Our office is proud to be bilingual in Spanish, allowing us to serve even more families in our community. I’m passionate about helping my team achieve their personal and professional goals while maintaining a strong sense of balance between work and family.

I offer my team comprehensive benefits, including a 401k, life insurance, and health coverage. More than anything, I strive to create an environment where people feel supported, valued, and inspired to make a difference in the lives of others. If you’re motivated, caring, and eager to grow, this is a place where you can truly thrive.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Scott Haslam - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.