Shipping Manager

Shipping ManagerSimon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions and proudly brings the works of its authors to readers in more than 200 countries and territories.The Shipping Manager is responsible for overseeing day-to-day distribution center operations for a book publishing organization. This role ensures the efficient, accurate, and cost-effective receipt, storage, picking, packing, and shipment of finished books and related products. The Shipping Manager leads frontline supervisors and staff, drives continuous improvement, and ensures service level commitments to customers, retailers, and internal stakeholders are met—especially during peak publishing seasons.Key ResponsibilitiesOperational LeadershipManage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processingEnsure operational readiness to support new title releases, seasonal surges, and promotional campaignsMonitor productivity, throughput, and accuracy to meet service level agreements (SLAs)People ManagementLead, coach, and develop supervisors and hourly staff in a fast-paced distribution environmentOversee staffing plans, scheduling, training, and performance managementPromote a culture of accountability, engagement, and continuous improvementProcess & Continuous ImprovementIdentify and implement process improvements to increase efficiency, reduce errors, and control costsLeverage Lean, Six Sigma, or similar methodologies where applicablePartner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting toolsInventory & Quality ControlEnsure accurate inventory management, cycle counts, and reconciliationMinimize shrink, damages, and mis-shipmentsMaintain high standards for order accuracy and product qualitySafety & ComplianceEnsure compliance with all safety regulations, company policies, and labor standardsLead safety initiatives and training to maintain a safe working environmentSupport audits and ensure adherence to internal controlsCross-Functional CollaborationCollaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve serviceCommunicate operational performance, risks, and improvement plans to leadershipQualificationsRequiredBachelor's degree in Operations Management, Supply Chain, Logistics, or a related field, or equivalent experience5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management roleExperience managing high-volume fulfillment operations, preferably in publishing, media, or consumer productsStrong people leadership and team-building skillsProficiency with warehouse management systems (WMS) and operational reportingAbility to work flexible hours, including peak seasons, evenings, or weekends as neededPreferredExperience in book publishing or returns-heavy distribution environmentsFamiliarity with Lean, Six Sigma, or continuous improvement frameworksStrong analytical skills with the ability to translate data into actionKey CompetenciesOperational excellence and execution focusStrong communication and interpersonal skillsProblem-solving and decision-makingChange management and adaptabilityResults-driven mindset with attention to detailSimon & Schuster US is an equal opportunity employer (EOE). At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. We are committed to equal employment opportunity regardless of race, color, national origin, religion, creed, sex (including pregnancy, sexual orientation, gender, gender identity or expression), age, citizenship status, marital status, and Veteran status where protected by law or any other characteristic protected by applicable federal, state, or local law. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success. We are committed to providing reasonable accommodations to qualified individuals in accordance with applicable law. If you need a reasonable accommodation during the application or interview process, please contact us at [insert contact information]. Unrelated emails, such as following up on an application, will not receive a response.Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies, including the Workplace Privacy Notice, and eligible solely for the benefits plans thereof.