Security Service Technician

Brady Integrated Security has brought together some of the best minds in the commercial security industry – and we’re looking for more. What’s it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You’re surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you’ve helped people stay comfortable and productive, helped companies head off issues, and operate more efficiently. It’s a good feeling knowing your talents are appreciated and rewarded.

SUMMARY

The Security Service Technician will service & configure Access Control Systems, Analog & IP CCTV Systems, DVRs & NVRs, Burglar Alarms, Intercom systems and Telephone Entry Systems, and diagnose and repair equipment and configurations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interface with customer personnel developing relationships and demonstrating systems; providing training as needed. Use technical manuals and interface with manufacturer’s technical support to troubleshoot problems. Examine systems to locate problems such as loose connections or broken insulation. Test backup batteries, keypad programming, sirens, and all security features to ensure proper functioning and diagnose malfunctions. Service, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans. Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping. Inspect sites and study work orders, building plans, and installation manuals to determine materials requirements for service procedures. Adjust sensitivity of units based on room structures and manufacturers’ recommendations, using programming keypads. Test and repair circuits and sensors, following wiring and system specifications. Drill holes for wiring in wall studs, joists, ceilings, and floors. Demonstrate systems for customers and explain details such as the causes and consequences of false alarms. Other duties as assigned. Ability to work overtime/weekends as needed.

TEAMWORK

Demonstrate and promote a spirit of cooperation and teamwork throughout the Company. Continuously look for ways to improve our processes and ability to serve customers effectively. Improve personal performance on a continual basis.

CUSTOMER SERVICE

Provide responsive, professional and diplomatic customer service. Answer customer calls and correspondence quickly and pleasantly. Communicate with customers in a friendly, professional, and patient manner. Perform all duties with the goal of building and maintaining long‑term customer relationships. Immediately address any customer’s concern and request the involvement of other Company personnel as required.

SAFETY

Follow all company safety programs and report any non‑compliance to your Supervisor. Notify Supervisor or Safety Manager of any unsafe conditions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

High school degree or equivalency is required; Electronic Trade School is preferred. 5 years of maintenance/installation & service experience is required. Familiarity with: CCTV: Exacq, Milestone, Video Insight, Avigilon, etc. Access Control: Open Options, Software House, Amag, etc.

COMPUTER SKILLS

Microsoft Office.

CERTIFICATES, LICENSES, REGISTRATIONS

Driver’s License. Proof of insurance.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to use hands to operate computer keyboard and telephone, and effectively communicate with others. Frequently required to sit and reach with hands and arms. Occasionally required to stand; walk; and stoop or kneel. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment, with occasional visits to other offices, plants, and jobsites. During these travel situations, the associate is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme heat, and vibration. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS

Ability to pass drug screening. Ability to prove U.S. employment eligibility. We offer a comprehensive benefits package including Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off. #J-18808-Ljbffr Brady Services