Sr. Technical Writer - Hybrid (New York, NY)

We request candidates to provide writing samples with their application

We are seeking a skilled Technical Writer to join our IT department. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation to improve our communications with non-technical employees. This role involves writing how-to guides, instructional documents, announcements, email communications, and other types of content to ensure that employees have access to high-quality information about IT topics, enabling them to work more efficiently and effectively. 

Responsibilities 

• Write and maintain how-to guides, FAQs, instructional documents, and email announcements. 

• Create and manage internal knowledge base articles and documentation. 

• Collaborate with IT and other departments to gather information and ensure accuracy of content. 

• Translate complex technical concepts into easy-to-understand language for non-technical audiences. 

• Ensure all documentation is clear, concise, and user-friendly. 

• Conduct reviews and updates of existing documentation to ensure it remains current and relevant. 

• Identify new opportunities to use documentation and communication to improve employee experiences. 

• Work with subject matter experts to ensure specialized topics are appropriately addressed. 

• Review and edit content developed by other team members to ensure consistency and quality. 

• Create and implement frameworks for how to approach organizational knowledge management and content creation. 

• Utilize content management systems to organize and publish documentation. 

Qualifications 

• 5-15 years of proven experience as a Technical Writer, preferably within an IT department or creating content for internal audiences. 

• Excellent writing, editing, and proofreading skills. 

• Ability to distill complex technical information into accessible language and communicate technical concepts to a non-technical audience. 

• Experience working on instructional or educational content. 

• Strong attention to detail and organizational skills. 

• Process-oriented, with experience creating or contributing to documentation and content processes. 

• Proficiency in using documentation tools and content management systems. 

• Strong understanding of technology and ability to learn technical concepts quickly. 

• Ability to work independently and collaboratively as part of a team. 

• Strong interpersonal and communication skills.

Department: Preferred Vendors
This is a contract position