ID Coordinator (Johns Hopkins Public Safety)

ID Badge Coordinator

Johns Hopkins Public Safety is seeking an ID Badge Coordinator reporting to the Manager - ID Services, assists in administering the employee identification process on behalf of Public Safety IT at assigned locations on Johns Hopkins campuses. The ID Coordinator maintains a customer-oriented experience, enjoys task-oriented work and thrives in a fast-paced environment with a diverse body of customers.

Specific Duties & Responsibilities

• Provides exceptional service as a point of contact for customer inquiries.
• Monitors and responds to customer requests via email, telephone, and in person.
• Processes online and in-person transactions.
• Uses specific application software to create and print ID badges and other miscellaneous cards.
• Distributes identification badges to multiple business units throughout the Johns Hopkins University & Medicine enterprise across all disciplines and backgrounds, including staff, students, faculty, vendors and contractors.
• Assists in the planning, execution, and production of identification badges for large volume projects.
• Keeps management informed of trends, problems and resolutions when necessary.
• Ensures compliance with systemwide policies, procedures, and processes.

• Maintains daily and weekly statistics for quality control and process improvement.
• Tracks inventory, consumables and maintains equipment in operational condition.
• Logs all repairs, replacements, or modifications made ID printers, workstations, or other system components.
• Regularly interacts with all stakeholders and colleagues in the larger organization.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three (3) years of related administrative or customer service experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Technical qualifications and specialized certifications
• End user experience with Software House CCure 9000 Enterprise access control and identification badge systems or comparable technologies.
• Comfort level with end user applications, business systems and technology, e.g., technology cards, various card readers, badging printers, digital cameras.

Classified Title : ID Coordinator Role/Level/Range : ATO 40/E/03/OF Starting Salary Range : $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group : Full Time Schedule : 8 - 4 FLSA Status : Non-Exempt Location : Homewood Campus Department name : VP for Public Safety Office of Personnel area : University Administration