Front Desk Supervisor

Job Overview The Front Desk Supervisor reports to the Center Operations Director and/or Clinical Dyad leader, organizing and directing the front desk staff to ensure effective patient care services and quality standards. Responsibilities Leads a team of Care Facilitators and other front desk staff. Supervisory tasks: setting performance goals, developing top talent, and implementing progressive improvements when needed. Engagement and Development: Instills company values and behaviors. Builds culture and strong engagement. Promotes team member retention. Provides clear onboarding expectations. Promotes development through facilitated coaching and leadership rounding. Operational Excellence: Consistently executes core model and follows Center Playbook procedures. Maintains understanding of patient flow metrics and shares desired outcomes. Focuses on patient retention and positive customer experience. Remains available and accessible to both team members and patients. Scheduling Optimization: Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled. Schedules top 40 and risk‑score 70+ patients bi‑weekly. Partners with growth team to ensure THV‑EE and CMAP scheduling completed. Ensures Care Facilitators have required resources and clear priorities. Front Desk Ambassador: Assists patients in and out of vehicles; opens doors; provides updates for waiting patients. Ensures Mary’s Cafe is stocked and accessible. Monitors OSHA, clinical, and quality standards; implements corrective action plans. First point of contact for escalated patient issues and concerns. Supports PCP scheduling and prevents double/over/under booking. Closes scheduling gaps promptly. Reviews ENS notifications and follows up with Care Teams. Ensures accuracy of medical release forms and PCP sign off. Maintains e‑fax folder and uploads documents correctly. Routes phone messages and follows up on after‑hours messages. Troubleshoots dashboard, phone, and computer issues. Orders office supplies and maintains inventory. Other Responsibilities: Fills in for Care Facilitator as needed. Conducts front desk tasks as required. Supports VIP patient experience and new patient paperwork/Tours. Performs additional duties as assigned. Knowledge, Skills, and Abilities Strong business acumen and operational insight. In-depth understanding of operations standards, methods, and best‑practice procedures. Knowledge of regulatory standards and legal compliance. Excellent critical reasoning, decision‑making, and problem‑solving skills. Strong organizational skills; manages multiple tasks under shifting priorities. Leadership, training, and effective written and verbal communication. Working knowledge of medical insurance and EMR systems. Technical proficiency with phones, computers, software, and basic IT systems. Professional courtesy and disposition when interacting with employees, patients, and others. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and related software. Willingness to travel locally, regionally, and nationwide up to 10% of the time. Fluency in spoken and written English. Education and Experience Criteria High school diploma or GED equivalent required. Ability to lead and coach teams for excellence. Some college coursework preferred. Minimum of 3 years of work experience in a medical facility required. BLS for Healthcare Providers certification desired. Pay Range Hourly: $20.20 – $28.83. Final compensation may vary based on experience, education, location, and other factors. Bonuses or commissions may be eligible. Benefits Employees receive comprehensive benefits, career development, and advancement opportunities. Work‑life balance is supported through a flexible schedule and a collaborative team environment. #J-18808-Ljbffr ChenMed LLC