Personal Banker

Personal Banker Location: Oklahoma City - OKC Areas of Interest: Consumer Banking Pay Transparency Salary Range: Not Available Application Deadline: 07/16/2026 Summary Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry-leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel. In our 9‑week Banking Navigator training program you’ll receive hands‑on guidance from a dedicated success team. This comprehensive program includes virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service. Start your path to becoming a Personal Banker and help drive long‑term growth at BOK Financial. Your banking career begins here! Please note: Your initial training schedule may differ from your regular hours, and you may train at a different location before being permanently assigned to your branch. Job Description The Personal Banker provides the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Personal Banker will be able to effectively and efficiently handle client interactions and exceed client expectations. During the first nine weeks you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule, and you may be required to train at a different location before being permanently assigned to a branch. How You'll Spend Your Time Deliver exceptional client experience to build, expand, and retain long‑term client relationships. Provide consultative conversations to assess financial needs and offer bank products and services. Open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions. Educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, E‑Statements, mobile, and ATM deposit capabilities. Resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction. Perform teller transactions for clients (cash checks, process withdrawals, balances within standards) while seeking opportunities to deepen client relationships and identify opportunities to help clients meet financial goals. Comply with internal control, audit, security and compliance policies, procedures and laws. Participate in professional development through training, coaching and feedback sessions to enhance product knowledge, systems knowledge, sales and client relations skills. Education & Experience Requirements High school diploma or equivalent with a minimum of 1+ years of sales or customer service experience; a college degree is a plus OR equivalent combination of education and experience. Working knowledge of consumer financial products and services. Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support. Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships. Excellent written communication skills with professional etiquette, proper grammar and punctuation. Problem‑solving and conflict resolution skills. Ability to follow established standards and use judgment to determine when appropriate to escalat(e). Strong basic math skills to reconcile accounts. PC application skills including word processing and spreadsheet packages and ability to learn various internal company systems. Ability to complete multiple tasks simultaneously. Excellent interpersonal skills including sales and client relations skills, both in‑person and via telephone. Detail oriented, high degree of accuracy. Ability to work in a fast‑paced environment and under pressure, as needed. Equal Employment Opportunity The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. #J-18808-Ljbffr