PUBLIC AREAS SUPERVISOR

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Position Summary

Under general supervision, responsible for the overall Public Areas functions and cleanliness of the Casino, Resort and related facilities, in accordance with management directives. The Public Areas Supervisor is a working supervisor and is required to assume the same cleaning duties if the general Public Areas Attendants staff requires assistance.

Supervision Exercised

Supervised by the Public Areas Manager.

The Public Areas Supervisor supervises and supports the Public Areas staff as required.

Major Duties and Responsibilities

• Performs orientation and training of new Public Areas employees. Makes sure that all new employees deal with Resort and Casino guests in a friendly and courteous manner and adheres to the Public Areas Service Standards.

• Directs, supervises, and evaluates the work assigned to Public Areas personnel.

• Enforces Public Areas Department service standards and operating procedures.

• Oversees cleaning of casino floor, slot machines, resort public areas and other furnishings.

• In collaboration with the Public Areas Manager, prepares the weekly schedule including any special project schedules.

• Performs employee performance evaluations.

• Performs and processes associated employee disciplinary action reports and recommendations.

• Sign off and monitor Public Areas employee time cards for accuracy.

• Maintains inventory and order cleaning supplies as required. Responsible that all cleaning equipment is kept cleaned and in proper working conditions and is stored after use.

• Prepares and maintains files, records, reports, and related documents in support of departmental activities.

• Under an emergency evacuation and fire, the ability to control emergency mechanical functions; such as turns off/on electric power and gas.

• Perform additional duties and responsibilities as necessary or assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

• Ability to supervise and direct the work of others.

• Knowledge of operation of tools used in the performance of departmental work.

• Ability to type, prepare, and maintain office reports and records.

• Ability to maintain an equipment operating supply inventory.

• Knowledge of general safety rules, requirements, procedures, and reporting requirements.

• Ability to communicate effectively and maintain good public and employee relations.

• Ability to maintain overall Public Areas supplies used in the Casino and Resort operations.

• Ability to administer first aid until Security Department assumes control.

Minimum Qualifications, Education and Experience

Required:

• High School Diploma, GED certification or equivalent.

• Two (2) years of responsible experience in an environmental services work environment including prior supervisory experience.

• Must possess and maintain a valid, unrestricted New Mexico Driver's License.

• Must be at least 18 years of age.

Licensing Status

• Must be able to successfully pass a stringent background Investigation.

• Will require a post-offer, pre-employment and random drug screening.

Working Conditions

• Duties are performed indoors with certain outdoor activity as required. Outdoor duties are subject to temperature extremes and inclement weather.

• Subject to potential hazards such as cleaning solvents and cleaning compounds.

• Subject to potential hazards such as heights, motorized equipment, and hand tools.

• Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases.

• Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume prone positions.

• Work hours subject to change with overtime work required as approved by management.

• Must be able to work long hours under stressful conditions.

• Specific physical body movements require the following:

• Trunk - bend, twists, rotate, push, pull, carry
• Arms - reach, carries, push, pull, twists, rotate.
• Legs - lift, push, pull, twists, rotate, balance
• Hands - grasp, manipulate, bilateral coordination, overall and finger dexterity
• Eye and hand coordination

• Must be able to lift 50 lbs.