Senior Customer Service Representative

Thermo Fisher Scientific seeks a Senior Customer Service Representative in Wilmington, North Carolina to provide lifecycle support including order management, quotations, and data maintenance. The role requires collaboration across teams to deliver professional service while maintaining accuracy standards.

Responsibilities

• Provide customer support throughout the lifecycle from administration through order completion
• Manage orders, generate quotations, and maintain master data systems
• Collaborate with cross-functional teams to deliver exceptional service
• Handle complex customer requirements and escalations with diplomacy
• Ensure data accuracy and compliance with performance metrics and service level agreements

Requirements

• Minimum 2 years customer service experience in shared service center or multinational environment
• Strong written and verbal English communication skills
• Proficiency with Microsoft Office applications
• Experience with ERP systems and CRM platforms preferred
• Problem-solving abilities with strong attention to detail
• Demonstrated experience with data accuracy and quality control
• Ability to manage multiple priorities and handle escalations professionally