Supervisor, Laboratory Services

Job Description

Job Description

Supervisor, Laboratory Services

Job Code: 701618     

FLSA Status: Exempt

Job Family Lab Services

Shift: Sunday-Tuesday with alternating Wednesdays 7:00 a.m. - 7:30 p.m.

Potential Hybrid? No 

Business Unit Name: QualTex Laboratories

General Summary

The Laboratory Supervisor owns the day‑to‑day operations, staffing, and output of the department, ensuring smooth, uninterrupted testing across multiple platforms and assays.

This role is responsible for team readiness, competency, and support, and serves as the first point of escalation for technical, operational, and personnel issues.

The Supervisor ensures compliance with all regulatory and quality requirements while setting clear expectations for performance, resolving issues at the appropriate level, and fostering a capable, engaged, and reliable laboratory team.

Maintain knowledge of all current Standard Operating Procedures (SOPs) required to perform effectively.

Maintain excellent communication with all personnel.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

·         Supervise the overall activities of the department.

·         Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories: Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.

Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization.

Demonstrate respect for co-workers and management.

Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.

Maintain a positive work attitude and participate in self-improvement as an effective leader.

·         Serve as the first point of escalation for technical, operational, quality, and personnel issues; resolve issues promptly and escalate appropriately when needed.

·         Manage daily staffing, schedules, and workload distribution to meet operational demands across platforms and assays.

·         Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.

·         Ensure staff are trained, qualified, competent, and inspection‑ready in accordance with SOPs and regulatory requirements.

·         Monitor staff performance and assign workflow schedules.

Train and/or mentor new employees.

·         Evaluate results and equipment performance in an accurate and timely manner, and analyze quality control data and resolve deviations.

·         Assure that departmental supplies are maintained within established inventory levels.

·         Perform routine data entry, analysis, and prepare reports that measure and monitor laboratory performance.

·         Competently perform all assigned departmental duties.

May perform Pre-Analytical tasks [receipt, qualification, and preparation of samples for testing] and highly complex testing on patients, donors, and/or biologic products.

·         Interview and make recommendations in regards to hiring, terminating, promoting, demoting, evaluating, counseling, and salary changes for departmental personnel.

·         Lead team-oriented work projects for the development and implementation of validations, process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.

Own and oversee daily laboratory operations, ensuring timely, accurate testing and uninterrupted workflow.

·         Provide coaching, feedback, training, and performance management to support staff development and accountability.

·         Participate in hiring, onboarding, evaluations, and personnel recommendations for departmental staff.

·         Monitor inventory, performance metrics, reporting, and budget inputs while maintaining a professional and collaborative work environment.

·         Participate in continuing education and attend meetings as required.

·         Always maintain a professional demeanor while representing QualTex Laboratories.

·         Assist with preparing and monitoring of the department budget.

·         Assist in other laboratory areas as directed.

Performs other duties as assigned.

Non-Essential Tasks

·         Participate in continuing education and attend meetings as required. Aid other departments as needed.

Education

Required Minimum Education

Requires a Bachelor’s Degree from an accredited four-year college or university.

The required major is in a chemical, physical, biological or clinical laboratory science, or medical technology or equivalent.

Preferred Education

Prefer a Master's Degree from an accredited college or university.

Licenses and/or Certifications

·         Valid United States Driver’s License

·         US Passport preferred

·         MLS (ASCP), MLT (ASCP), or equivalent certification preferred

Experience

Required Minimum Experience

·         Requires four years of laboratory experience.

·         If Master's Degree is obtained, 2 years experience is required.

Preferred Experience

·         Prefer supervisory experience.

Experience Exception to Education

In some cases, an equivalency, consisting of a combination of appropriate education, training and or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge

·         Must recognize and facilitate resolution of unusual results or difficulties encountered in all phases of laboratory work.

·         Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc.

·         Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

·         Must have a working knowledge of Immunohematology (blood bank) laboratory techniques.

Skills

·         Must have excellent written and oral communication skills.

·         Must have strong computer skills.

·         Must be capable of operating motor vehicles in all types of weather conditions.

·         Must be capable of evaluating, interpreting and reporting accurate/valid test results.

·         Must maintain competency in laboratory skills for liquid and material handling.

·         Must demonstrate positive leadership skills.

Abilities

·         Must be able to keep information confidential.

·         Must be neat in appearance and well groomed.

·         Must be professional, detail oriented, self motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

·         Must be able to correctly interpret test results.

·         Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports.

·         Must work well independently and as a team member as well as facilitate organizational team activities.

Working Environment & Travel Requirements

Works in a well-lighted air conditioned and heated laboratory/department.

Laboratory consists of complex setting with robotic instrumentation.

May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.

May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

May have bodily exposure to refrigerator/freezer temperature, especially hands and face.

May be required to work any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category I

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Requires manual and finger dexterity and eye-hand coordination.

Required to lift and carry relatively light materials.

Requires normal or corrected vision and hearing corrected to a normal range.