Scheduling Coordinator

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Portage/Geauga is the company for you.


Our Scheduling Coordinator will be a vital team member in the daily operations of our company and will ensure that our clients receive the care they need from our care-giving team.


Enjoy Our Job Benefits:

• 401(k) retirement plan with company match
• Quantum Health and Wellness - FREE prescriptions, virtual vet and MD visits, ER visit, and more
• Varied Employee Discount Programs
• Medical, Dental, Vision Benefits
• Bonus Program (when company goals are met)
• Mileage Reimbursement
• On-Call Pay when performing on-call duties

Why Work for Senior Helpers?

• Great Place to Work® Certified -91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy -We encourage our team members' independence and believe in our team to complete their job duties without micromanaging
• Task Variety -We provide an engaging workday that uses your various skill sets to avoid monotony

Primary Responsibilities (including, but not limited to):

• Has a regular communication process with Caregivers and clients, including site visits as needed.
• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains an appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "call-outs" arise. The company schedule must be completed 7 days before all scheduled shifts.
• Communicate timely any caregiver changes and updates to the schedules ahead of the scheduled time, and with the client/family, as necessary.
• Track and record all scheduling changes in the company software.
• Accept on-call duty, averaging 1-2 weeks per month, and as directed by the Care Team Manager and Client Services Director.
• May assist in keeping caregiver files up to date, including tracking expiration of any licensing, insurance, etc. in computer software. Collects new documents as directed and notifies the Owner/CEO when new documents cannot be obtained.
• Audit time cards regularly to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absence.
• Act as a point of contact with the client's family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Confirms that clients and their families are satisfied with the Senior Helpers' services and reports findings to the Client Services Director.
• Works in conjunction with the team in resolving complaints, incidents, and injuries.
• Answer incoming phone calls to the office to ensure a 100% call answer rate and 100% client satisfaction.
• Participates in Marketing events, as needed.
• Other duties as assigned.

Qualifications

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families.
• Proactive problem prevention and issue resolution leadership ability.
• Minimum of six months' experience in a care-giving role.
• Customer Service or Industry experience preferred.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn other software programs quickly.
• Strong verbal communication skills, especially using the telephone.
• Ability to work independently and as part of a team.
• Ability to communicate with agency leadership after hours and on weekends as needed.

What sets you apart from the rest

• Associate's or higher degree
• 1+ years of scheduling experience in a home care agency
• WellSky (formerly Clearcare) software experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news