Surgical Scheduling Coordinator

Surgical Scheduling Coordinator

At the University of Maryland Medical System (UMMS), we are committed to providing exceptional healthcare through innovation, collaboration, and compassionate service. Join a team that supports patients throughout their healthcare journey and plays a critical role in delivering outstanding surgical care.

The Surgical Scheduling Coordinator is responsible for coordinating elective surgical procedures and supporting the daily administrative operations of the practice. This role serves as a key liaison between physicians, physician offices, patients, and clinical teams to ensure an efficient and seamless scheduling process.

The successful candidate will perform clerical and scheduling duties, enter and maintain data within designated computer systems, answer telephones, manage office supplies, maintain scheduling records, compile departmental statistics, and support a safe and organized work environment.

Primary Responsibilities:

• Coordinate and schedule elective surgical procedures, ensuring accurate and timely case postings while maintaining scheduling records and documentation.
• Collaborate with physicians, physician offices, and clinical teams to gather required scheduling information, resolve conflicts, and communicate schedule changes.
• Coordinate special equipment, instrument, and supply needs to support efficient surgical operations.
• Provide exceptional customer service by answering phones, assisting patients, visitors, providers, and staff, and supporting front-desk operations as needed.
• Maintain departmental workflow by updating records, compiling reports and statistics, supporting a positive team environment, and performing additional administrative duties as assigned.

Education:

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Experience:

• Minimum of one (1) year of clerical experience in a medical or healthcare setting required.
• Previous scheduling experience in a physician practice, ambulatory setting, or hospital environment preferred.
• Preferred experience with surgical scheduling.
• Computer proficiency required.

Knowledge, Skills & Abilities:

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Exceptional customer service abilities and professional telephone etiquette.
• Proficiency with computer applications, scheduling systems, printers, fax machines, and electronic records.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong attention to detail and accuracy.

University of Maryland Medical Center