Sales Associate

Job Description

Job Description

As a Sales Associate, you’ll play a key role in delivering a positive customer experience while supporting daily store operations. You’ll assist with receiving, stocking, and pricing merchandise and help ensure the store is clean, organized, and welcoming to customers.

Essential Duties & Responsibilities

Customer Service:

• Provide a friendly, helpful representation of Ace Hardware.
• Greet customers throughout their visit and thank them upon departure.
• Proactively assist customers in locating items and solving problems.
• Maintain a positive attitude and work collaboratively with customers and team members.
• Respond to pages and calls promptly and courteously.
• Refer any unresolved customer concerns to a manager.
• Demonstrate strong product knowledge and familiarity with store layout.
• Deliver personalized service with the goal of exceeding customer expectations.

Store Operations:

• Contribute to a professional, safe, and positive work environment.
• Assist in receiving and stocking merchandise throughout the store.
• Maintain back stock levels and support inventory control efforts.
• Keep the sales floor, stockroom, and outdoor areas clean and organized.
• Help with end caps, ad merchandise, and product resets.
• Support Department Specialists with tasks like price changes and special orders.
• Ensure store signage is accurate and up to date.
• Operate a forklift if trained and certified.
• Share ideas or concerns regarding merchandising or sales strategies with management.
• Attend and participate in store meetings.
• Maintain a professional appearance and demeanor.
• Perform other duties as assigned.

Education & Experience:

• High school diploma or GED required.
• Retail experience preferred but not required.

Physical Requirements:

• Must be able to stand, walk, climb, and lift up to 25 lbs.