Facility Operations Manager

What this job involves The Facilities Manager will be the single point of contact responsible for facilities management at an assigned site/s, managing others, and assisting the Regional Facilities Director and the JLL client account team with the delivery of quality facility management services. This role will coordinate and manage client requirements, vendor relationships and performance, and service delivery to ensure satisfaction. Day‑to‑Day Responsibilities Establish open lines of communication to build trust and provide transparent exchanges of information with the site team – become the face of JLL for site leadership. Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information. Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner. Develop and maintain positive relationship with Client POC, stakeholders, and operations teams. Act as the primary interface on‑site with client representatives. Collaborate to determine client expectations and ensure delivery of committed services and overall satisfaction with JLL performance. Inspect buildings routinely to guarantee that building services are at the highest level of quality standards. Support the Client in the implementation of short and long‑term projects, the development and management of the site's capital and expense budgets, and daily maintenance activities. Develop and implement innovative programs, processes, and procedures that reduce short‑ and long‑term operating costs and increase productivity. Assist vendors with site visits, onboarding, and other items as necessary to drive high‑level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW). Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance. Monitor vendor contract terms and conditions as well as invoice compliance. Supervise vendor performance; resolve, track, and document vendor escalations quickly and efficiently, implementing action plans to improve performance, where necessary. Contribute to vendor performance assessments via scorecards, business intelligence, MBR/QBRs, and performance improvement action plans. Responsibility for driving site KPI's, financial and other metrics plus reporting for monthly, quarterly, annually or as needed. Build collaborative relationships with vendors and client. Support the Regional and Account leadership with other duties as assigned. Minimum Requirements Experience collaborating with multiple functions to achieve results. Strong analytical skills for structured problem solving and root cause analysis. Minimum of 6 years industry experience in either the corporate environment, third party service provider or as a consultant. Minimum of 3 years manufacturing site experience. Strong organizational and management within matrixed organizations; oversight of both technical and administrative staff. Excellent listening, verbal, and written communication skills. Ability to build repeatable processes that surpass customer expectations. Ability to multi‑task and work without direct supervision. Ability to plan and manage work under time constraints. Strong presentation skills. Proficient in MS Office and MS Share Point as well as MS Excel with ability to analyze data. Computer proficiency in CMMS / Work Order systems. Supervise vendor performance during normal and off hours including weekends when necessary. US citizenship is required for this position due to government contract requirements. Preferred Qualifications Bachelor's Degree in Engineering or related field. Knowledge of real estate, telecommunications, furniture, accounting and building systems. Oversight of multiple facilities with varied functions. Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Compensation Estimated compensation for this position: 120,000.00 - 130,000.00 USD per year This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -El Segundo, CA Equal Employment Opportunity Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr