IT Field Technician

Job Description

Not every great IT tech started in IT.

The right person for this role might not be looking at IT jobs at all. Maybe you’ve been pulling wire on job sites and want work that’s cleaner and safer. Maybe you’re a contract tech who’s tired of wondering where the next gig is coming from. Or maybe you just know you’re happiest out in the field, fixing problems and getting thanked for it. If you’re handy, organized, and take pride in doing the job right, we want to hear from you.

Position Title: Field Technician I

Reports To: CEO/Founder

Job Location: Tully, NY

Position Overview:  

ReplCloud is looking for a hands-on field technician to join a fast-moving managed IT services team. This role is primarily in the field. You will be the person who shows up at client sites, gets things installed, configured, and running, and leaves the place cleaner than you found it.

This is a technical role built for someone who is organized, customer-focused, and takes pride in doing work precisely. You will be the first line of on-site troubleshooting defense for our clients: the person they see, the person who fixes the problem, and the person who represents ReplCloud in the room. When you're not in the field, you're in the office triaging tickets and building the documentation that makes the whole operation run better.

Key Responsibilities:

• Represent ReplCloud professionally at all client sites: punctual, presentable, and communicative
• Work safely at all times, in a variety of environments doing a variety of tasks
• Deploy and configure workstations, laptops, and user devices for new and existing clients
• Install, configure, and troubleshoot printers and print environments including network-connected, wireless, and shared printers across Windows and Mac environments
• Run, terminate, and label network cable in office and commercial environments
• Install and configure IP cameras, access control systems, and security hardware
• Mount and configure TVs, displays, and AV equipment
• Install and set up desk phones and VoIP systems
• Assist with server room organization, hardware installation, and basic server troubleshooting
• Serve as the first point of on-site contact for client technical issues: diagnose, troubleshoot, and resolve or escalate appropriately
• Respond to and triage client support tickets when not scheduled for field work
• Document completed work accurately in the ticketing system
• Write and maintain SOPs for recurring field tasks and client-specific configurations

What We're Looking For

• Strong attention to detail: you notice what's missing, what's messy, and what's not right
• Organized by nature: tools are accounted for, work is documented, nothing gets left behind
• Customer-facing confidence: you can explain what you're doing to a non-technical client without talking down to them
• Self-sufficient: you can take a work order, show up, and execute without constant oversight
• Comfortable working independently in varied environments including offices, server rooms, ceilings, and everything in between
• Willingness to ask questions before starting rather than after something goes wrong

Required Skills & Qualifications

• 1+ years of hands-on IT or field technician experience
• Demonstrated ability to install, configure, and troubleshoot IT hardware including workstations, printers, phones, and peripheral devices
• Experience with structured cabling, cable termination, and labeling
• Familiarity with Windows and basic network concepts
• Valid driver's license and clean driving record (company vehicle or mileage reimbursement provided for client visits)
• Ability to lift up to 40 lbs and work in physically varied environments

Company Overview:

ReplCloud is a growing managed IT services provider based in Central New York that helps businesses design, manage, and support their technology environments. We provide a wide range of services including network management, cloud solutions, security, and day-to-day technical support.

Our approach to IT is highly personalized. We work closely with each client to understand how their business operates and deliver practical technology solutions tailored to support their needs. By combining proactive monitoring with responsive, hands-on service, ReplCloud helps organizations keep their systems running smoothly while making smarter technology decisions over time.

Compensation: The good faith compensation range for this position is $25-32 per hour, commensurate with experience and qualifications. This position is eligible for overtime pay over 40 working hours. 

Company Benefits:

• Comprehensive training program designed to build technical skills and familiarity with client environments
• Use of a company vehicle for local client visits and onsite service calls
• Monthly cell phone reimbursement stipend
• Annual bonus opportunity tied to company and individual performance
• Six company holidays plus two floating holidays each year
• 56 hours of Paid Sick Leave annually
• 15 days of Paid Time Off annually

Physical Requirements:

This role may involve occasional lifting and moving of computer equipment (up to approximately 40 pounds), working in office or client environments, and traveling to client locations. The position may require extended periods of sitting, standing, or working at a computer.

EEO Statement:

ReplCloud is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.