Courtesy Patrol Attendant - Portofino

Courtesy PatrolTo provide access control for the property and to respond to calls for service.Greet owners and guests at the front gateCheck amenity cards and issue parking passesRespond to calls for serviceWatch for violations of the HOA Rules and Regulations and remind guests and owners as needed.Collect information for and prepare reports in a timely mannerPatrol the property, watching for criminal activity and safety issuesKeep the Courtesy Patrol Manager informed of all emergencies or exigent circumstances.Complete assignments given by the Courtesy Patrol Manager, Director of the HOA, or the General ManagerParticipate in the Hurricane Action Plan preparation and post-storm dutiesKeeping all daily logs up to date. Keeping the RFID Book up to date.To provide a safe working environment for all employees.To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations and to provide access control.Operation of the property-wide camera system and the gate arm system.NoneHigh School Diploma preferred, but not mandatory.Customer service experience preferred.Knowledge of spreadsheets and word processing is required.Ability to use discretion with owners and guests as it pertains to rule enforcement.Ability to organize and write reports.Ability to effectively present information and respond to questions from managers and the public.Ability to work within a set framework as it pertains to Courtesy Patrol.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to solve practical problems.Ability to interpret a variety of instructions when furnished in written, oral, or schedule form.CPR CertificationValid Florida Driver’s LicensePersonal Computer, printer, radio, cell phone, and standard office equipment and machines as required.While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The employee must be able to walk several flights of stairs at a time in case of emergencies.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Premier Culture is Premier’s Mission, Vision, and Values in practice.Each employee should know and perform the Non-Negotiables:Smile and make eye contact. (10/5 Rule)Speak to everyone in a friendly manner.Use the guest’s name.Take Ownership.Invite guests to come back.Know your job.Know the resort.Have a sense of urgency.Take pride in your personal appearance.Use Proper Etiquette.Do it right the first time.Never say NO.Managers are also responsible for ensuring all Management Accountabilities are followed.Conduct departmental meetings.Complete reviews.Hold daily line-up meetings.Provide needed training and supplies.Always maintain an open-door policy.Be visible.Employee Recognition.Culture is the backbone of Premier Island Management Company, and there is zero tolerance for the Mission, Vision, Values, Non-Negotiables, and Management Accountabilities are not practiced by employees every day.Must be 21 years old and possess the ability to work with minimum supervision and a high degree of autonomy by adhering to the company MVV’s and the SOPs when making decisions.