Deposit Operations Specialist

Job Description

Job Description

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues , Customers and the Community Every Day!

Summary: The Deposit Operations Specialist is responsible for the back-office processing, verification, monitoring and reconciling of check and deposit account services and all related activities. The Deposit Operations Specialist I will work directly with the Deposit Operations Manager to troubleshoot, plan and implement effective back-office processing for internal and external customers.

Duties and Responsibilities:

• Process and delivery of Certificate of Deposit (CD) interest checks, dormant accounts, account changes, returned mail, safe deposit box billing, research requests, verification of deposit inquires and closed accounts.
• Process and maintain returns, rejects, corrections, adjustments, verifications and reconciliations and collections.
• Process customer requests for cards, such as notices of travel, limit changes, hot card requests, card orders and general card maintenance.
• Ensure efficient and accurate processing and recordkeeping according to established policies and procedures and within the regulatory guidelines governing check services and deposit account services.
• Maintains card records via reports and ensures accurate ATM and Debit card transactions.
• Perform the review and approval of customer address changes and notices.
• Handle matured certificates of deposit renewals including notices and renewal rates.
• Provides online banking support for internal and external customers.
• Handle and maintain consumer Digital Reports.
• Perform daily Branch Capture Department Scanning.
• Handle customer inquiries, assist customers with problems and provide excellent service while resolving issues.
• Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules.
• Adheres to Company’s Safety and Security Policies and Procedures
• Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
• Performs other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent.
• 1 or more years in branch banking or banking operations.
• Comprehensive knowledge of card services functions, processes and procedures.
• Extensive knowledge of policies, procedures and regulations governing card services, deposit accounts and related services.
• Proficient in Microsoft Office suite applications.
• Strong organizational, problem-solving, and analytical skills.
• Exceptional listening and communication skills.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Exercise discretion, good judgment, courtesy and tact while working with internal and external customers.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.