Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
For the past 18 years, our agency has proudly served our community through two office locations and a team that values flexibility, inclusion, and opportunity. We are home to two Spanish-speaking team members, allowing us to better support and connect with a diverse customer base. One of the things our team appreciates most is the flexibility we offer—because we understand that strong performance and a balanced life go hand in hand.

Giving back is a core part of who we are. Each year, we support more than 100 organizations, ranging from local charities to youth sports teams, all with the goal of strengthening the communities we serve. We’ve also been consistently recognized as one of the top State Farm agencies, a reflection of our team’s commitment, work ethic, and customer-first mindset.

For our team, we offer a 401k and a compensation structure built around unlimited earning potential—the harder you work, the more you can earn. If you’re looking for a place where effort is rewarded, flexibility is respected, and growth is truly uncapped, this could be a great place to build your future.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Justin Cook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

COMPENSATION :

• Base salary of $35-45k annually plus unlimited commission.