System Support Analyst

Technical Support Specialist

Duration: 4 months Location: Nashville, TN 37214 Work experience: 3-5 years in similar Technical Support Role

Responsibility:

• Offer technical support to company staff and troubleshoot computer end user support services including but not limited to:
• Desktop / Laptop (Local & Remote)
• Desktop Phones
• Printers, Fax & Scanner
• Video Camera
• Desktop and Laptop peripherals.
• Active Directory
• Network (Coordination, with Vendors)
• Server (Coordination, with Vendors)
• Cabling (Coordination, with Vendors)
• Router (Coordination, with Vendors)
• Switch (Coordination, with Vendors)
• UPS / Battery Back-Up (Coordination, with Vendors)
• Video Conferencing (Coordination, with Vendors)
• WiFi Connection (Coordination, with Vendors)
• VoIP (Coordination, with Vendors)
• Hardware support & services, including but not limited to laptops, desktops, servers and all supporting peripherals including multimedia devices and Telephony systems.
• Order New Hardware
• Install New Hardware
• Report, coordinate and escalate issues/errors to existing corporate IT Support teams.
• Software Support and Services for local desktops, laptops and servers.
• Order New Software
• Install New Software
• Report, coordinate and escalate issues/errors to existing application or corporate IT Support teams.
• Skill Requirements:
• Knowledge in Windows operating systems, Networking, desktop services
• Degree or Vocational certification in one of the following:
• Business Information Technology