Director of Customer Marketing

Director of Customer Marketing: Build Customer Advocacy at a Fast-Growing AI Startup

Want to build the customer marketing function from scratch at one of healthcare AI's fastest-growing companies?

A well-funded AI healthcare startup is looking for a Director of Customer Marketing & Community to build its customer advocacy engine from the ground up. The company is using AI agents to transform the patient journey, from call centre automation and referrals through to document processing, outreach and payments.

You'll turn successful customer outcomes into stories, communities and advocacy programmes that directly influence company growth.

What You'll Do:

Build Customer Advocacy 0→1 – Create the programmes, infrastructure and processes that turn happy customers into active advocates.

Launch a Customer Advisory Board – Recruit senior healthcare leaders, design the programme and build a genuine executive community.

Tell Customer Stories – Develop case studies, testimonials, video content and other proof points that demonstrate real customer impact.

Build a Speaker Programme – Identify and prepare customers for major events, webinars, press opportunities and industry conversations.

Drive Commercial Impact – Embed customer evidence across sales, ABM, the website and executive communications, and measure its impact on pipeline.

What They're Looking For:

✔ 7–10 years' experience across B2B customer marketing, customer advocacy or product marketing.

✔ Experience building customer marketing or advocacy programmes rather than simply inheriting an established function.

✔ Strong relationship-building skills with the ability to work directly with senior executives and customers.

✔ A track record of turning customer outcomes into compelling content, references and commercial proof points.

✔ Comfortable working in a high-growth technology environment where you'll need to build quickly and operate with significant ownership.

✔ Healthcare or enterprise technology experience is particularly relevant.

Why Join?

Join a company building AI agents for one of the world's largest and most complex industries.

Build the customer advocacy function from scratch , with genuine ownership over what it becomes.

Join a rapidly scaling company whose platform has already processed 190M patient interactions across 23 specialties .

$180k–$200k base + competitive equity , with flexibility for exceptional candidates.

Join a well-funded business backed by leading technology investors.

Hybrid in San Francisco or New York City. Open to visa transfers including OPT/H-1B transfers.

This is an opportunity for an experienced B2B customer marketer who wants to stop operating within someone else's playbook – and instead build the programmes, relationships and customer community that become a major part of how an AI company grows.