Assistant Manager - Operations

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Assistant Manager - Operations (Arizona VPC) is responsible for all the overall management and direction of GLOVIS VPC Operations. This person will leads and oversees all operational activities to ensure customer requirements are consistently met or exceeded. The Senior Manager - Operations (Arizona VPC) directly manages GLOVIS staff, driving performance, employee development, and alignment with company goals, policies, and standards. This person ensures compliance with all regulatory, safety, and operational requirements, while delivering timely, high-quality customer services.

Compensation Range

$86,000 - $96,000/Per Year (Subject to Compensation Study Upon Candidate Selection)

Responsibilities

• Oversee day-to-day vehicle logistics operations including yard management and port operations
  • Ensure on-time delivery performance, damage prevention, and compliance with quality standards
  • Manage capacity planning and execution for vehicle volumes across regions
  • Resolve operational disruptions, escalations, and service failures efficiently
  • Develop and execute operational strategies aligned with business growth and cost targets
  • Drive continuous improvement initiatives (Lean, Six Sigma, automation, digital tools)
  • Optimize yard flows, and dwell time reduction
  • Lead cost-reduction initiatives while maintaining service and safety standards
  • Lead Key Performance Indicators initiatives (Aging, Labor, Tender objectives, Safety, P&L)
  • Track and analyze KPIs such as cost per unit, dwell time, damage rate, and capacity utilization
  • Prepare operational reports and present insights to senior leadership
  • Use data to support decision-making and forecasting
• Oversee resolution of issues
  • Monitors process quality issues at all phases of vehicle processing
  • Responds to inquiries from all customers and distributors, as well as GLOVIS National Ops
  • Improve Departmental process and safety audits
  • Conduct safety audits at appropriate intervals
  • Provide direction to their direct reports to successfully meet tender goal and perform safety audits and report the results back to the General Manager
  • Develop Process Improvement initiatives
  • Develops and oversees strategies for the implementation of continuous process improvement activities
  • This position creates and changes departmental processes for continuous process improvement activities
  • This position will create and submit recommendations for changes to the General Manager
  • VPC Budget & Finance Management
  • Manages budget and analyzes trends in labor and other direct costs associated with vehicle processing operations
  • Other duties as assigned

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Ability to used Microsoft Office Suite (ex. Excel, Word, PowerPoint, Outlook, and database management systems) Required
• Excellent written and oral communications in English Required
• Database management system experience Required
• Must be able to direct work efficiently in a fast-paced environment Required
• Must be able to adapt to change Required
• Must possess strong critical thinking and problem-solving ability Required
• Operations management system experience Preferred

Education & Experience

• Bachelor Degree Required
• Master's Degree Preferred
• 6 - 9 years of direct experience in Manufacturing, Operations, and/or Logistics Required
• 7 -11 years of direct experience in Manufacturing, Operations, Vehicle Logistics, and/or Port Operations Preferred

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Occasionally work at heights - ladders, elevated platforms, maintenance, etc.
• Operating heavy machinery - loaders, forklifts, etc
• Precise manual dexterity - handling tools and machinery
• Exposure to change in temperature - Exposure to outdoor temperature such as extreme heat, cold, humidity, and harsh weather, etc.
• Exposure to dust, fumes, gases, chemicals, etc. - dust from construction sites, agriculture, demolition, etc.
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Casa Grande, AZ office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.