Service Advisor

Paragon Fleet Maintenance Group Service Advisor

JOB SUMMARY: Being the 'in-between' with drivers and our technicians, it is vital to communicate accurately and timely. The Service Advisor serves as that primary point of contact regarding all service and repairs, including the preparation of work orders. This is a highly physical, customer-facing service role requiring a mechanical aptitude and professional communication skills.

Key Responsibilities

• Greeting drivers on the yard in a timely, friendly manner
• Advising drivers of the required and recommended maintenance for their vehicle
• Generating and maintaining all work orders and repair orders in the service database
• Entering and prioritizing work orders for techs, including planning and scheduling their duties with foremen
• Monitoring daily open repair orders and update drivers on any changes in agreed service or time of completion
• Tagging parts and vendor authorization numbers for invoice preparation
• Checking with OEMs for warranty eligibility and running recalls on every vehicle that arrives
• Scanning documents into database
• Following all safety rules and regulations in performance of work duties

Qualifications

Minimum Qualifications

• Must have working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines
• Basic computer skills + proficiency in Microsoft Excel
• Ability to read, write and speak English
• Ability to operate a computer-based tracking system and diagnostic software
• Valid driver's license is required

Preferred Qualifications

• Ability to train other employees as necessary
• Reefer experience

Skills and Abilities

• Organization
• Attention to detail
• MS365
• Strong Communication-Written & Verbal
• Follow up
• Heavy Duty Truck Repair Methods
• Trailer Repair Methods
• Warranty Tracking

Physical Demands

Work Experience: 2+ years of experience

Workshift: Day Shift (United States of America)

Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.