Supervisor - Fraud Investigations

Job Family: Risk ManagementJob Sub-Family: Financial Crimes Risk ManagementCareer Specialization: Fraud InvestigationsCareer Stream: ManagementCareer Level: M1Job ProfilePosition DescriptionThe Supervisor, Fraud Investigations is responsible for leading a customer-focused fraud victim support function that serves as a dedicated liaison for customers who have experienced fraud. This role oversees teammates who communicate directly with impacted customers, help them navigate the fraud process, facilitate the collection of required documentation, provide ongoing status updates, educate customers on fraud prevention and recovery steps, and coordinate with internal partners to support timely and compassionate resolution. The Supervisor partners closely with Fraud Strategy, Fraud Operations, Risk, Compliance, Contact Center, Branches, Digital Banking, and other operational units to deliver an exceptional customer experience for fraud victims while maintaining awareness of investigative, regulatory, and Suspicious Activity Report requirements. The position is accountable for improving customer satisfaction, reducing customer attrition following fraud events, identifying and escalating fraud trends, training teammates, and providing executive leadership with clear reporting on program performance, customer impact, and opportunities for process improvement.Sub-Family DefinitionFinancial Crimes Risk Management identifies, assesses, and manages risks associated with money laundering, terrorist financing, sanctions violations, fraud, and other financial crimes. Develops and executes policies, controls, monitoring, investigations, and regulatory compliance programs to mitigate financial crime risk and ensure adherence to applicable laws and regulations, including AML and BSA requirements.Career Specialization DefinitionFraud Investigations activities may include:Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties.Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court.Maintains case management and evidence in accordance with legal requirements.Other duties as assigned.Career Level DefinitionSupervises support employees. Responsibilities typically include:Setting day-to-day operational objectives for team.Problems faced may be difficult but typically are not complex.Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.Knowledge & ExperienceBachelor's Degree required; equivalent combination of education and experience may be consideredTypically requires broad knowledge of technical or operational practices within assigned discipline, generally gained through work experienceTypically requires 2+ years prior leadership experience, and demonstrates understanding of basic management approachesJob Code: RMFIM1FLSA Status: ExemptSalary Grade: 117Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc. Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union BankWe are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.Job SummaryRequisition Number: SUPER010489Job Category: Risk ManagementSchedule: Full-Time