Eligibility Specialist II

Core Responsibilities The Eligibility Specialist II determines initial and continued eligibility for public assistance programs. The vacancy is within the Long-Term Care Eligibility Unit and focuses on MaineCare policy. The role may also perform quality control work by reviewing eligibility decisions made by others. Work is done in a fast-paced environment that demands high standards for customer service and program accuracy. The position gathers sensitive information to make timely and accurate eligibility determinations and requires strong interpersonal and conflict-resolution skills. Typical Duties Interview clients and obtain and assess all necessary facts, data, supporting information, and documentation for applications or recertifications for public assistance. Evaluate information and apply allowable standards and criteria. Explain program eligibility requirements, rules, regulations and individual rights and responsibilities to clients and representatives. Review and analyze information for accuracy, identify inconsistencies, request necessary documentation, and verify and validate data. Answer inquiries and refer clients to various programs. Accurately enter data into an automated system and ensure accurate eligibility results. Communicate verbally and in writing with clients, co-workers, and other agencies. Perform intermediate mathematical calculations. Maintain confidentiality of all applicant and recipient information. Minimum Qualifications A four-year combination of education, training, and/or progressively responsible experience in a social services setting that demonstrates interviewing and data gathering skills, or a bachelor’s degree in Social Services, Business Administration, or a related field. Equal Opportunity Employer The Department of Health and Human Services is an Equal Opportunity Employer. All qualified individuals, including those from historically excluded communities, are encouraged to apply. #J-18808-Ljbffr