Sales Coordinator - The Ricardo Marriott

Sales Coordinator

At The Ricardo Marriott DFW Westlake, we blend timeless elegance with contemporary hospitality to create a stay that feels both refined and effortlessly welcoming. With thoughtfully designed spaces, elevated culinary experiences, and amenities that anticipate every need, our hotel is a destination where details matter. Curators at The Ricardo Marriott thrive in a culture that celebrates excellence, embraces individuality, and brings unmatched moments to life through genuine, guest-centered service.

The Sales Coordinator provides administrative and operational support to the Sales team to drive revenue growth and ensure exceptional client experiences. This role serves as a key liaison between Sales, Operations, and clients, supporting the sales process from initial inquiry through execution.

Primary Job Duties:

• Assists the Sales Department with maintaining group business by:
• Building group room blocks in FSPMS and MARSHA
• Entering group room lists
• Entering individual reservations as needed
• Ensuring billing information on all reservations, groups, and master accounts is set up correctly
• Sending sales correspondence including rooming lists and banquet event orders to customers as requested
• Responding to customer requests as directed
• Assisting Sales Managers as needed
• Utilizing CI/TY correctly to ensure accurate tracking, booking, and follow-up on all accounts
• Maintaining data quality index standards in CI/TY
• Entry of client/account information into CI/TY
• Creating and distributing proposals, resumes, agreements, and banquet event orders as requested
• Developing catering and banquet sales tools
• Meeting with clients for additional walkthroughs to finalize event details
• Assisting with all site preparation and support
• On-site the day of event coordinating as needed to ensure execution is on time, maintaining contact with the client throughout and coordinating with vendors
• Liaises with other departments to help ensure clients' needs are met or exceeded
• Actively participates in weekly BEO meetings with the banquet team
• Informs culinary and operating departments of any changes, additions, or deletions to assigned groups' functions plans
• Provides event recaps and operation, sales, and production suggestions to The Ricardo management team
• Performs any other duties set by the Director of Sales & Catering
• Provides an exceptional level of service. Represents The Ricardo in a courteous, efficient, and friendly manner in all client and company interactions

Knowledge, Skills and Abilities:

• College diploma, preferably hospitality program
• 2 years' experience, preferably at properties of similar size and quality (most notably four or five star/diamond property)
• CI/TY experience preferred
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined listening, verbal and written communication skills
• Must be proficient in general computer knowledge and MS Office
• Able to take initiative with exceptional energy, flexibility, and professionalism
• Extremely detail oriented and organized
• Ability to build and maintain positive relationships
• Ability to work collaboratively with all individuals on the team
• Must be well-groomed, meet the professional dress code requirements, and be able to deal with associates and guests courteously and efficiently
• Able to work extended workweeks if needed

Physical Demands:

• Ability to stand, walk, and move throughout the property for extended periods
• Ability to use computers, phones, and standard office equipment

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.