Branch Manager

Job Description

Job Description

**Branch Manager

**

**Express Employment Professionals – Wichita, KS

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**Position Summary

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The Branch Manager is responsible for leading branch operations, driving sales and recruiting performance, and developing a high-performing, values-driven team. This role ensures consistent business growth, exceptional client service, and strong operational execution aligned with Express standards.

**Key Responsibilities

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**Lead & Develop a High-Performing Team

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• Hire, train, coach, and hold accountable a team aligned with Express core values

• Conduct daily huddles, weekly 1:1s, and performance reviews

• Foster a culture of ownership, professionalism, and results

• Manage staffing levels, scheduling, and PTO to maintain full coverage

**Drive Sales & Business Growth

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• Execute quarterly sales strategy targeting new and existing clients

• Maintain strong activity levels (calls, appointments, pipeline management)

• Achieve consistent new client growth and revenue targets

• Ensure strong client onboarding, care, and retention

**Lead Recruiting & Placement Strategy

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• Develop and execute recruiting plans to maintain a strong candidate pipeline

• Monitor recruiting metrics (applications, interviews, placements)

• Ensure adherence to the Express selection process

• Support interviews and hard-to-fill positions as needed

**Ensure Order Fulfillment & Service Excellence

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• Oversee job order intake, assignment, and timely fill rates

• Monitor service quality, activity, and follow-through using system reports

• Resolve client and associate issues quickly and effectively

• Maintain high satisfaction and Net Promoter Score performance

**Manage Operations, Financials & Risk

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• Oversee payroll, account setup, and adherence to Express systems

• Drive profitability, manage AR, and support collections

• Monitor workers’ compensation and unemployment risk

• Ensure 24/7 coverage through on-call program management

**Community Presence & Compliance

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• Build relationships through local networking and community involvement

• Represent Express at job fairs and events

• Ensure compliance with all employment laws and company policies

**Qualifications

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• 2–4+ years of leadership, sales, or staffing experience

• Strong coaching, communication, and accountability skills

• Proven ability to drive results in a fast-paced environment

• Bachelor’s degree or equivalent experience preferred

• Proficiency in Microsoft Office and CRM systems

**Supervisory Responsibility

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Leads Business Developers, Employment Specialists, Recruiters, and administrative staff.