Volunteer Coordinator

Job Description

Job Description

TITLE: Volunteer Coordinator

DEPARTMENT: Volunteer Services

REPORTS TO: Manager, Volunteer Services

LOCATION: 730 Polk Street, San Francisco

STATUS: Union, Full Time, Non-Exempt

BENEFITS: Yes 

CLASSIFICATION: Administrative Support Workers

SUPERVISES: Volunteers

POSITION SUMMARY:

Every day, we prepare 2,500 nutritious meals and provide 200 bags of healthy groceries to help sustain our clients as they battle serious illnesses, isolation, or the health challenges of aging. We serve San Francisco and Oakland, engaging more than 100 volunteers daily to nourish our community. Working under the leadership of the Director, Volunteer Services, and in collaboration with agency leaders and partners, the Volunteer Coordinator recruits, schedules, and engages our incredible community of Volunteers. This is an ideal position for an energetic, confident, and organized individual with strong volunteer engagement and management skills looking to continue their career helping chronically ill and elderly in a dynamic work environment.

QUALIFICATIONS REQUIRED:

• Demonstrated progressive experience in coordinating volunteers
• Experience in outreach to potential volunteers, including corporations, schools, community organizations, etc.
• Experience managing databases (Salesforce preferred)
• Strong cross-cultural competency
• Flexible schedule with the ability to work weekends, nights, and holidays

QUALIFICATIONS DESIRED:

• Degree in social services, or equivalent work experience
• Bilingual (Spanish, Mandarin, Cantonese)
• Working familiarity and experience with Salesforce database

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Conducts volunteer orientations and training for individuals, groups and volunteers referred to Project Open Hand by a third-party agency
• Coordinates, schedules and supports volunteers throughout the agency 
• Participates in the development and execution of volunteer recruitment strategy
• Identifies and attends outreach events such as volunteer fairs, presentations, community and corporate meetings, and events, etc.
• Maintains volunteer Salesforce records and completes reporting and record-keeping requirements
• In partnership with the Volunteer Services Team, develops, maintains, and implements ongoing volunteer recognition program
• Acts as liaison between staff, volunteers, and other Agency departments
• Able to work some nights, weekends and holidays
• Other duties as assigned

POH COMPETENCIES: 

• Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well organized: Information organized and accessible, maintains efficient work space, manages time well
• Strong communicator: excellent verbal and written communication skills
• Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative
• Problem solver: Strong analytical skills and able to creatively address and solve problems
• Professional communicator: Excellent public speaking, written and verbal communication skills
• Audience engagement: Ability to effectively engage with target audiences

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the volunteer offices, kitchen, grocery center and all areas of the agency.

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts