Ski Shop Operations Assistant Manager

Ski Shop Operations Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

• Ski Shop Operations Manager is responsible for directing the day to day operations of the ski shop in addition to assisting the Recreation Manager in shop administrative tasks.
• Candidates must be able to manage the staff on the floor, delegate opening and closing tasks, critically think and troubleshoot issues, and interact with guests in a positive manner.
• Assist in administration duties such as scheduling, payroll, ordering, interviewing, digital communications, coaching and disciplinary actions.
• Perform ski and snowboard rental, retail sales, and attending to guest needs while having excellent product knowledge.
• Other tasks include maintaining a clean workspace, attending leadership meetings, merchandising retail, driving revenue, renting ski equipment, and motivating staff.
• Candidate must have the ability to schedule all ski shop staff to ensure maximum guest satisfaction within budgeted guidelines.
• The ability to communicate proper time clock, grooming and uniform procedures to all employees, in addition to abiding to payroll and forecast needs.
• The ability to know what outdoor activities are available in the area, ie. leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Must clearly communicate a detailed knowledge of the Jackson area.
• Candidate must have the ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences.
• The ability to resolve guest complaints in conjunction with the Department Head, keeping senior management well informed as to the problems and actions taken. Written e-mail to follow to keep all informed.

Preferred Qualifications

• Candidates must be motivated, show leadership qualities, lead by example and have a positive attitude.
• Previous ski shop, retail shop, or supervisory experience required.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• This position requires the ability to lift, push pull up to 50lb.
• Successful candidate must possess legal work authorization in the United States
• Position is for Winter season only. Must be available November 2026-April 2027

Benefits!

• Discounted housing available
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage
• Free JHMR Ski Pass

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.