Technical Program Manager

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa’s delivery organization by driving operational rigor, and improving governance processes. Areas of Ownership Enterprise Delivery Leadership Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions Manage customer escalations and maintain delivery momentum across complex, high-visibility programs Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities Technical & Cross-Functional Coordination Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners Ensure technical and operational dependencies are aligned across all delivery workstreams Delivery Excellence & Operational Rigor Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes Ensure compliance, security, and data governance requirements are incorporated into delivery planning Mentor junior TPMs and help establish scalable delivery best practices across the broader organization What Success Looks Like Enterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes Customers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs Risks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success Delivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow Who You Are 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum Nice to Have Experience with conversational AI, LLMs, or enterprise AI deployments Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya PMP, Scrum Master, Agile, or related certifications Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs Passion for AI tooling, operational excellence, and delivery process optimization Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range

$120,000 - $140,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Parloa’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr Parloa