Transaction Specialist, Commissions

Role Description

We are seeking a detail-oriented Transaction Specialist to play a crucial role in ensuring smooth, compliant transactions across our team. In this role, you will manage transaction workflows end-to-end, including document compliance, commission processing, and agent support.

You will serve as a key partner to agents, guiding them through systems, processes, and requirements while ensuring accuracy and timeliness at every stage of the transaction lifecycle. This role requires a strong understanding of compliance, financial accuracy, and internal systems, along with the ability to proactively identify issues and drive solutions.

Key Responsibilities

• Transaction & Compliance Management
  • Review, audit, and manage transaction files to ensure compliance with brokerage and state-specific requirements.
  • Maintain accuracy across all deal stages, demonstrating a strong understanding of transaction statuses and workflows.
  • Identify and resolve missing or incorrect documentation that may delay closing or commission processing.
  • Independently complete compliance reviews within SkySlope, ensuring files meet all required standards.
  • Apply a deep understanding of company policies, regional requirements, and escalation paths (including Broker of Record involvement).
• Commission Processing & Financial Accuracy
  • Queue, review, and process commissions with a high degree of accuracy and accountability.
  • Audit commission structures including splits, referral fees, transaction fees, and co-broke agreements.
  • Identify and flag discrepancies such as missing splits, deposit mismatches, and incorrect GCI calculations.
  • Validate commission data against compliance documentation and financial records.
  • Generate CDAs, support escrow release processes, and ensure proper payment readiness.
• Agent Support & Communication
  • Serve as a primary point of contact for agents, providing timely and accurate support on transaction status, submissions, and payment timelines.
  • Proactively communicate with agents to resolve outstanding items required to close transactions.
  • Manage and respond to a shared inbox, ensuring all assigned communications are addressed by end of day.
  • Tag and route inquiries appropriately across internal teams based on ownership and subject matter.
• Systems & Process Expertise
  • Act as a subject matter expert in transaction and commission platforms, including Total Brokerage and SkySlope.
  • Maintain detailed notes within transaction records, documenting agent communications and internal escalations.
  • Utilize internal tools such as deposit logs to investigate pending funds and transaction discrepancies.
• Operational Excellence & Workflow Optimization
  • Manage a high volume of transactions across multiple stages.
  • Self-prioritize tasks and operate independently with minimal oversight in a fast-paced environment.
  • Demonstrate strong attention to detail and accuracy aligned with internal quality thresholds.
  • Identify inefficiencies in workflows and proactively implement scalable improvements.
  • Collaborate cross-functionally with Agent Finance, Accounting, and Brokerage Operations.
  • Support ongoing training and knowledge-sharing initiatives to improve team efficiency and agent experience.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field preferred.
• 3-5 years of experience processing real estate transactions.
• SkySlope experience preferred.
• Experience with real estate transactions in California.
• Real Estate license a plus.

Skills & Competencies

• Exceptional attention to detail in auditing documents and financial data.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• High level of customer service and responsiveness.
• Advanced proficiency in Excel (pivot tables, lookups, etc.).
• Strong organizational and time management skills with ability to manage multiple priorities.
• Ability to quickly learn new systems and adapt to evolving processes.
• Self-starter with the ability to work independently and drive results.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. The national base pay range for this position within the United States is $70,000.00 - $80,000 USD.

Your Location

This position is remote eligible for candidates located on the West Coast. The role may include occasional work at a SERHANT. office or attendance at offsites, as agreed to with your manager. While the position is remote eligible, you must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Recruiting Fraud Notice

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training. SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process.

Visa Sponsorship Notice

Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.