Collections Analyst

## Collections Analyst**Charlotte,NC28217**Posted: 03/27/2026Employment Type:ContractIndustry: Professional ServicesJob Number: 17851Field of Expertise: Accounting & FinanceRemote Friendly: Hybrid Work Schedule## Job DescriptionOur client, a water technology provider, is seeking a Collections Analyst for a 12+ month contract opportunity. This role is based in Charlotte and hybrid, working onsite Tuesdays through Thursday. **CORE RESPONSIBILITIES AND TASKS*** Drive proactive improvements to Collections effectiveness* Provide impactful proactive action plans via frequent monitoring of past due percentages* Create and execute strategic actions plans to enhance cash flow timeliness* Ensures SLA’s are met and partners with extended Shared services team to improve performance* Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events* Performing root cause analysis, drives process improvement to ensure further process efficiencies* Drive process and ensure goals are met, by participating and leading governance calls* Timely collections and resolution of past due accounts receivable for assigned key customer accounts* Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders* Work closely with Customers and Cash Applications Department to resolve open credits & refunds* Lead initiatives to improve DSO, involving various internal stake holder groups* Champion SAP improvement projects* Dispute management**POSITION REQUIREMENTS*** 4 degree - Accounting/Finance preferred* Specialized skill training/certification a plus**KNOWLEDGE & EXPERIENCE*** 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process* Excellent written and verbal communication skills* Must be proficient in Microsoft Excel, Word, and Outlook* SAP and Get Paid experience* Required Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov**ADDITIONAL DIMENSIONS:*** Processing collections for Key Account’s only and providing oversite to the third-party team that is processing collections* Advising and supporting the third-party firm on escalated issues* Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)* Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts* Proactively lead efforts that lend to continuous improvement opportunities* Identify and execute initiatives to improve DSOPay Rate: $25.23 -$27.23/hr depending on experience and skills. #J-18808-Ljbffr