IT Support Specialist

About Voicemod At Voicemod, our mission is to enable people to supercharge their voice wherever they communicate, fostering self-expression and belonging. We create audio tools that let gamers, streamers, and content creators shape their online identity with voice changers, soundboards, and real-time effects. Millions of people use Voicemod every day to enhance their interactions and have fun. We’re a team of 90+ people working remotely or from our Valencia HQ or our coworking space in Barcelona. We’re passionate about pushing the boundaries of audio and building products that make digital spaces more expressive and playful. At Voicemod, we care deeply about our people and users — if you share our passion, we’d love to meet you! Our Values At Voicemod, our values are more than just words — they shape how we work every day: Be Brave – Courage drives progress. Show Ownership and Accountability – Impact begins with ownership. Embrace Passion at Play – Passion builds success. Grow Together – Go further by growing together. About the role As an IT Support Specialist , your mission will be to make sure every person at Voicemod has a reliable, secure, and seamless IT experience from day one. You\'ll own the day-to-day IT operations that keep the company running smoothly—from onboarding new hires and managing our equipment lifecycle to providing technical support, maintaining our internal tools, and ensuring our devices stay secure and compliant. Based in our Valencia office (with the flexibility to work remotely 1–2 days per week), you\'ll become a trusted point of contact for IT across the company, working closely with our People, Workspace, and Engineering teams, as well as external vendors and suppliers. You\'ll take ownership of your work, keep things organized, and proactively improve the way we operate as we continue to grow. What you\'ll do Provide day-to-day technical support to employees , troubleshooting hardware, software, and connectivity issues through our ticketing system (Jira), ensuring every request is followed through until resolution while keeping accurate records and timely communication. Own the entire onboarding and offboarding IT experience: prepare, configure and recover devices, create and remove user accounts, assign permissions, and ensure every new joiner has everything they need from day one. Manage the complete IT equipment lifecycle , including purchasing new devices following our internal standards, coordinating repairs, returns, replacements and disposals, as well as packaging, shipping, collections and customs documentation for international employees. Own our IT inventory , ensuring every asset is correctly labelled, assigned, tracked and stored, while keeping our storage area organized and making equipment easy to locate and audit. Maintain an accurate, up-to-date record and ensure it is tracked in Jira. Administer our SaaS and identity tools (Google Workspace, Slack, 1Password and similar tools), maintaining licenses, permissions, and configurations up to date. Keep our devices and tools secure and compliant : manage our antivirus console, disk encryption, 2FA, and password management (1Password), and make sure every device meets our software/security standards on an ongoing basis. Stay up to date on relevant technologies and IT trends, using our system management tools to keep patches and system updates on track — escalating to our external security partner when specialist support is needed. Maintain our Valencia office network and on-site infrastructure (WiFi, firewall, router, externalized Servers/NAS) — most of our infrastructure is externalized, but this one lives on-site — plus IT-related office equipment like AV and streaming room setups. Coordinate with external vendors, suppliers and office management for hardware purchases , repairs, internet providers, security services and other IT-related needs (security, ISPs, shipping carriers, equipment suppliers), building reliable relationships and ensuring high-quality service. Maintain clear IT documentation, asset records and operational runbooks , while continuously identifying opportunities to improve internal processes and make IT operations more efficient as the company grows. What you\'ll need 1-2+ years of experience as an IT Specialist, IT Support Engineer, Systems Administrator, or similar role, with a track record of staying at least 1 year per company. Hands-on experience managing SaaS/identity platforms (Google Workspace, Slack) and device management/MDM tools (e.g., Applivery, Jamf, Kandji, Intune, or similar). Experience supporting macOS, Windows and Linux environments. Comfortable managing equipment logistics (packaging, shipping, customs paperwork) and using ticketing/helpdesk systems to track, prioritize, and resolve support requests. Working knowledge of endpoint security (antivirus console, disk encryption, MFA, access management) and basic network/on-site hardware administration (WiFi, firewall, router, local server/NAS), comfortable escalating to specialists when needed. Excellent organizational skills with strong attention to detail: you enjoy keeping documentation, inventories and processes accurate and up to date. A strong ownership mindset: you proactively follow up on open tasks, communicate progress, and make sure nothing falls through the cracks. Professional, friendly and service-oriented communication skills. You enjoy helping people, build trust easily. High level of integrity and discretion when handling company assets, systems and confidential information. Fluent English and Spanish, as you\'ll support colleagues across different countries and coordinate with local suppliers and service providers. Availability for occasional emergency support outside regular hours, coordinating any time-off or remote days with your manager. Bonus Points Experience supporting distributed or remote-first teams. Scripting/coding skills (e.g., Bash, Powershell or Python) to automate repetitive IT tasks. Experience improving internal IT processes, documentation or operational workflows. Hiring Process Our interview process takes place on Google Meet and tends to consist of the following stages: Talent Acquisition Call (45 min) – Get to know Voicemod, learn about the role, and explore whether your experience and expectations are a good mutual fit. Manager and Technical Interview (up to 60 min) – Meet members of our DevOps team and the Hiring Manager, and work through practical technical scenarios to understand how we'd collaborate on keeping our internal IT environment running smoothly. Peer Interview (60 min) – A final conversation focused on ways of working, collaboration and overall fit with the team. If you want to have a look on how to get a successful job application, have a look here ! Dont meet 100% of the criteria? Studies show that many people—especially from underrepresented backgrounds—tend to apply only when they meet every requirement. At Voicemod, we value potential and learning capacity. If you match at least 75% of the requirements, we encourage you to apply—skills can be developed, and we’d love to hear from you. Why You’ll Love Working at Voicemod Flexible Working Hours – Adapt your job to your lifestyle. You do you! 23 vacation days – Plus an extra week off in August and your birthday. Anniversary Celebration Program – Unlock extra days off, volunteering days, or time to enjoy unique experiences as you reach work milestones. Generous Referral Program – Earn rewards for helping us find and hire amazing talent. Extra time off on demand – For those tough moments when you need a break. Wellbeing – Paid sick leave, maternity/paternity leave, and healthcare insurance. Flexible Benefits Plan – Available for employees based in Spain, allowing you to optimize part of your salary (e.g., meals, transport, childcare) and save a significant amount of money each year. Remote Stipend – To cover remote working costs. Free English or Spanish lessons – From beginner to advanced levels. Want to know more about us? Youtube | Careers Page | Glassdoor | Blog | Medium | Twitter | Instagram | Linkedin | TikTok | Facebook If you haven\'t used Voicemod yet, you can download it here #J-18808-Ljbffr Voicemod