Retail Sales Representative

Round Room LLC

Hamilton, NJ

Sales Consultant Job Expectations

SALES

Attain individual sales targets set by the Company. Daily/Weekly/Monthly
Complete expectations with VZ Engage call campaigns and VZ Engage calls set by DM/RD. Daily
Follow TCC Sales Processes while selling with integrity. Daily
Greet all guests and conduct account analysis. Daily
Maintain an 80% or higher utilization of View Together. Daily
Drive Google reviews for the store to maintain a minimum rating of 4.2 stars. Daily
Encourage guests to opt-in to marketing and retention programs. Daily
Provide an excellent guest experience. Utilize de-escalation and problem-solving skills to resolve customer escalations. Daily
Check Email, Prizm, VZ InfoManager, and Microsoft Teams for the latest communication and promotions during working hours. Daily
Review Morning Coffee reporting at the start of each shift to determine the daily/weekly goals. Daily
Maintain regional/district standards set forth by RD. Daily/Weekly/Monthly

OPERATIONS

Inventory Management: Ensure daily serialized counts are performed Monday through Friday, follow stated receiving, transfer, and return policies and procedures. Daily/Weekly
Complete assigned accessory counts scheduled by DM. Weekly
Follow all operational procedures during each shift (open/close/mid). Daily/Weekly
Follow all POS guidelines to process transactions. Daily
Return all non-sell products and trade devices according to timeframe within policy. Daily/As Needed
Maintain store organization, marketing/merchandise presentation and overall store appearance to provide good customer experience. Daily/Weekly
Maintain store cleanliness and fleet excellence expectations to include dress code and nametag compliance. Daily

EMPLOYEE DEVELOPMENT

Complete individual trainings through VZ Learn, Dayforce, and any additional trainings required. Daily
Assist in onboarding and training new employees. As Needed.
Attend required meetings and trainings. This includes both in-person and virtual. As Needed.

STAFFING

Consistently recruit and promote TCC within the community. Daily

INDIVIDUAL EXPECTATIONS

Track progress of personal performance goals. Daily
Shift readiness be on time and in stated dress code. Daily
Review Store Support communications and complete tasks in a timely manner. Daily
Live out the 5 Promises with coworkers, customers, and in the community. Daily
Clock in and out for all shifts. Report any missed punched to hiring manager immediately via email. Daily
Be a positive influence with peers, customers, and in the community. Daily
Follow all guidelines provided in the Employee Handbook and Code of Conduct. Daily
Remain in good standing with Verizon and maintain access to Verizon systems (Omni). Daily
Report any allegations of unethical or illegal business conduct to Compliance or HR. Daily

PHYSICAL DEMANDS

Requires in-store presence.
Requires frequent standing and the ability to stand, sit, walk and bend for extended periods of time.
Ability to lift 10 pounds as needed.
Ability to travel approximately 10%, based on the needs of the business.

TCC is an Equal Employment Opportunity employer and is committed to celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.

A job for which military candidates are encouraged to apply.

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Vacancy posted 2 hours ago

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